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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Board (Company) - View
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7
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Severity 3 - Minor
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5
This bug has been resolved as part of our enhanced board and backlog in Company-managed Projects https://community.atlassian.com/t5/Jira-Software-articles/Enhanced-Jira-board-and-backlog/ba-p/2331946
When enhancements are rolled out and available for you, you’ll see a toggle in the view menu, which you can use to switch on and off the enhancements. Note that enhancements are applied per user — you’ll be switching them on for your board and backlog, and not anyone else’s
Follow the updates on our public roadmap https://www.atlassian.com/wac/roadmap/cloud/board-and-backlog?status=comingSoon&category=agileDevOps&selectedProduct=jsw&p=66921ae1-63
Thank you,
Lisa - Product Manager
We'll be bringing an enhanced board and backlog to Company-managed Projects in the next few months which will resolve this bug https://community.atlassian.com/t5/Jira-Software-articles/Enhanced-Jira-board-and-backlog/ba-p/2331946
Follow the updates on our public roadmap https://www.atlassian.com/wac/roadmap/cloud/board-and-backlog?status=comingSoon&category=agileDevOps&selectedProduct=jsw&p=66921ae1-63
Thank you,
Eoin Ryan
Product Manager
Issue Summary
- When viewing Jira Service Management issues from a Jira Software kanban board, it's not possible to select Internal comment in a transition screen.
- When transitioning JSM issues you can also see this behavior intermittently.
The comment section isn't rendered correctly and the second tab for an internal comment can't be selected.
Appears the same or very similar to a closed bug from several years ago: JSDCLOUD-5184 Internal comment tab doesn't respond in pop-up windows
Steps to Reproduce
- Create a JSW kanban board, with the filter set to show issues from a JSM project
- View an issue on the board and select a transition that has a screen associated with it
The issue is also present when transitioning regular JSM tickets as well.
Expected Results
User is able to select whether they want to add an internal comment or a customer reply from the transition screen.
Actual Results
It's not possible to change from the Respond to customer tab to the Internal comment tab, and the user avatar is large and overlaps the comment box.
Workaround
Click on the issue key link in the top left to go to the full issue view page rather than the popup over the kanban board. Then the transition screen appears normal and allows you to select an internal comment as expected.
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SHIELD-4097 Loading...