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  1. Jira Platform Cloud
  2. JRACLOUD-82504

Broken External resources Icon

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      Issue Summary

      External Resouces Icons are broken in the customer portal view but loads fine in the Jira UI 

      (https://YOUR-SITE.atlassian.net/jira/servicedesk/projects/<project-name>/settings/external-links)

      This is reproducible on Jira Cloud : yes

      Steps to Reproduce

      1. Go to Project settings -> External Resources.
      2. Click Add link
      3. Select Self Help resource as the type
      4. Fill the URL section and the logo will be automatically fetched by Jira.
        4.1 For instance, if we issue https://gmail.com it will automatically fetch the GMAIL LOGO

      1. However, for few of the links will not render properly on the customer portal

      Expected Results

      External Resources Icon should be visible on both the customer portal and UI.

      Actual Results

      External Resources Icons are broken as shown in the attachments.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. portalview.png
          30 kB
          Annamalai
        2. jiraUI.png
          88 kB
          Annamalai
        3. externalresources.png
          120 kB
          Annamalai
        4. portalview2.png
          45 kB
          Annamalai
        5. portalview2-1.png
          45 kB
          Annamalai
        6. portalview2-2.png
          45 kB
          Annamalai
        7. image-2023-12-18-11-57-20-479.png
          4 kB
          Waanya Yoosthaporn
        8. image-2025-08-07-15-35-22-689.png
          65 kB
          Swati Kahol
        9. screenshot-1.png
          65 kB
          Swati Kahol

              Unassigned Unassigned
              24a07a2a638b Annamalai (Inactive)
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                Created:
                Updated: