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Bug
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Resolution: Unresolved
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Medium
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None
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9
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Minor
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1
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Issue Summary
External Resouces Icons are broken in the customer portal view but loads fine in the Jira UI
(https://YOUR-SITE.atlassian.net/jira/servicedesk/projects/<project-name>/settings/external-links)
This is reproducible on Jira Cloud : yes
Steps to Reproduce
- Go to Project settings -> External Resources.
- Click Add link
- Select Self Help resource as the type
- Fill the URL section and the logo will be automatically fetched by Jira.
4.1 For instance, if we issue https://gmail.com it will automatically fetch the GMAIL LOGO
- However, for few of the links will not render properly on the customer portal
Expected Results
External Resources Icon should be visible on both the customer portal and UI.
Actual Results
External Resources Icons are broken as shown in the attachments.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- relates to
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EDM-8761 Loading...