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  1. Jira Cloud
  2. JRACLOUD-82450

Searching for a user in the reporter field using non Atlassian email doesn't work

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • User search
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      Issue Summary

      Searching for a user in the reporter field when creating a new issue using a non Atlassian email address doesn't work. This is important for customers to distinguish between users who have the same name.

      Steps to Reproduce

      1. Add a new user to your site who has a non Atlassian email address
      2. Create a new issue using global issue create and in the 'Reporter' field attempt to search for the given user by typing in their full email address

      Expected Results

      The user should appear in the suggestions after searching with their email address

      Actual Results

      The user does not appear in the suggestions

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Unassigned Unassigned
            fe25d50da8d7 Devin He
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              Created:
              Updated: