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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Import/Export - External System Import
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7
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Major
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61
Issue Summary
Importing cards from Trello where history items are created by deleted users fail with an NPE.
Steps to Reproduce
- Create a board in Trello and a list using user A
- Create a card in this board using user B:

- Import it to Jira Cloud using the Trello importer
- Delete user B from Trello altogether, card will now look like this:

- Import it to Jira Cloud again
Expected Results
Both import attempts work.
Actual Results
First import attempt, while user B still exists, works. Second import fails with an NPE.
This is shown in UI:
![]()
Workaround
- Copy the problematic board excluding the activity log and connected users.
- Import the copied board and it should wokrk