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  1. Jira Cloud
  2. JRACLOUD-81913

CSV External system import is not working if uploaded file contains non-ASCII characters and default language is not English

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    Description

      Summary

      • CSV External system import in spanish is not working if uploaded file contains non-ASCII characters.
      • The "Next" button is grayed.

      Steps to Reproduce

      1. Go to Personal settings > change language to Spanish
      2. Save changes
      3. Go to "Importar sistema externo" (External System Import)
      4. Click on "Importación a partir de Archivo CSV"
      5. If the uploaded file contains non-ASCII characters the button "Next" is grayed
      6. Warning that shows up: "El archivo CSV que ha proporcionado contiene caracteres fuera del conjunto ASCII. Asegúrese de fijar la codificación correctamente."

      Note: This does not happen for English version:

      • Warning that shows up: "The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding."

      Expected Results

      • The button "Next" shows up
      • The import succeeds if the correct file encoding is chosen.
      • The import succeeds if the wrong file encoding is chosen but warnings will show up in the logs.

      Actual Results

      • For spanish language:
        • A warning is thrown: "El archivo CSV que ha proporcionado contiene caracteres fuera del conjunto ASCII. Asegúrese de fijar la codificación correctamente."
        • The "Next" button is grayed.
        • It remains grayed also if changing the "File encoding" value.
      • For English version:
        • A warning is thrown: "The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding."
        • The "Next" button is not grayed.

      Workaround

      • Changing the language settings of the profile to "English" fixes the issue

      Notes

      • Please check First internal comment for extra details.

      Attachments

        1. screenshot-1.png
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        2. screenshot-2.png
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        3. Importtemplate4Capt&Proc_Marce&PAU.csv
          2 kB

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              Dates

                Created:
                Updated: