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  1. Jira Cloud
  2. JRACLOUD-81930

CSV External system import is not working if uploaded file contains Icelandic characters

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    Description

      Issue Summary

      When attempting to Import a CSV file to Jira Cloud, we're unable to proceed with the import if the file contains Icelandic characters and the External System Import throws the error:
      "The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding."

      Steps to Reproduce

      1. Get a CSV file with Icelandic characters
      2. Go to Jira External System Import, and select the file

      Expected Results

      File is selected, and we can proceed with no problems, and map the fields.

      Actual Results

      The error below is caused during the file upload.

      We can click Next, but an error is thrown and we can't proceed with the Import

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              ec42d141de9c Marcelo B
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              Dates

                Created:
                Updated: