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  1. Jira Platform Cloud
  2. JRACLOUD-81858

In custom fields and Work Logs Description the @ mention feature appears to work but does not actually send any notifications

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      Issue Summary

      In Work Logs Description field the @ mention feature appears to work but does not actually send any notifications.

      Steps to Reproduce

      1. Go to an issue and log some time so that the native (non-Tempo) Time-tracking modal opens
      2. Enter some time so that the Description field appears. Observe that in the Description field the following message shows:

         

        Type @ to mention a teammate and notify them about this issue.

      3. @ mention someone. Observe that this appears to work:

        But if you go to the account of the user that was mentioned, you will see that they do not receive an in-app or email notification.
      4. The same is true of custom fields that use a wiki renderer:

      Expected Results

      Either send the notifications OR don't make it seem like they are working if they don't actually send notifications.

      Actual Results

      @ mention appears to work but does not send any notifications.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2023-09-15-13-52-26-379.png
          158 kB
          Anusha Rutnam
        2. image-2023-09-15-13-54-04-825.png
          125 kB
          Anusha Rutnam
        3. screenshot-1.png
          328 kB
          Anusha Rutnam

              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam (Inactive)
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                Created:
                Updated:
                Resolved: