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  1. Jira Platform Cloud
  2. JRACLOUD-81021

Two Dimensional Filter Statistics gadget not showing certain users from a Team Managed project People Field

      Issue Summary

      Two-Dimensional Filter Statistics gadget not showing certain users when grouped by a Team Managed People Field.

      Steps to Reproduce

      1. Create a People type field in a Team Managed project
      2. Select people in the new field
      3. Create a Filter that includes the issue (to be used in the gadget).
      4. On an existing/new dashboard add the Two Dimensional Filter Statistics gadget and configure it with your filter and select the people type field in any of the axis
      5. Save settings. 

      Expected Results

      Two Dimensional Filter Statistics gadget to show all the users selected in the field 

      Actual Results

      Two Dimensional Filter Statistics gadget is not showing all the selected users in the field 

      Workaround

      1. Create a User Picker Global Custom Field in Settings>Issues>Custom Fields
      2. Go to the issue view and click configure on the bottom right corner or go to Project Settings>Issue Types> Select Issue Type.
      3. From the right panel go to the "Search field" and add the User Picker Global Custom Field.
      4. Group the Two Dimensional Filter Statistics gadget with that field

      Additional Notes:

      Unable to establish a difference between the users shown and the users that are not being shown, tested:

      • Unmanaged vs Managed: same domains.
      • Unmanaged vs Managed: different domains
      • Verified vs unverified accounts

            [JRACLOUD-81021] Two Dimensional Filter Statistics gadget not showing certain users from a Team Managed project People Field

            Atlassian Update - March 7, 2025

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Matthew Hunter added a comment - Atlassian Update - March 7, 2025 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              Unassigned Unassigned
              4c399280d82e Gerson Gutierrez
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: