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  1. Jira Platform Cloud
  2. JRACLOUD-80289

After removing an user from a site, the user still can be mentioned in an issue by using @ in description and comments fields

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • Issue - View
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      Issue Summary

      If a user was mentioned at least once in an issue and later this user is removed/deactivated from the organization/site, the user will still show up as a pickable user in the user picker dialog when the "@" symbol is used.

      Steps to Reproduce

      1. Mention a user either in the description field or in a comment of an issue
      2. Deactivate/Remove the user from the organization/site
      3. In the same issue where the user was previously mentioned, try to mention someone else. The removed/deactivated user will show up and can be picked.

      Expected Results

      • While the user has access to the organization/site/project and with the right permissions the user can be mentioned within an issue.
      • If the user is removed/deactivated from the organization/site the user should not show up as a pickable user in the dialog.

      Actual Results

      • While the user has access to the organization/site/project and with the right permissions the user can be mentioned within an issue.
      • If the user is removed/deactivated from the organization/site the user shows up as a pickable user in the dialog.
      • No notifications are sent to the user after it is mentioned.
      • A message is displayed if the tag is clicked: 

        Oops, looks like we’re having issues
        Try again and we’ll give it another shot

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. MessageWhenClickingOnTheUserTag.png
          185 kB
          Alonso Jimenez
        2. UserDeactivatedLabel.png
          55 kB
          Alonso Jimenez
        3. UserShowInDialog.png
          90 kB
          Alonso Jimenez

              Unassigned Unassigned
              b9aede878664 Alonso Jimenez (Inactive)
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                Created:
                Updated:
                Resolved: