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  1. Jira Platform Cloud
  2. JRACLOUD-80289

After removing an user from a site, the user still can be mentioned in an issue by using @ in description and comments fields

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • Issue - View
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      Issue Summary

      If a user was mentioned at least once in an issue and later this user is removed/deactivated from the organization/site, the user will still show up as a pickable user in the user picker dialog when the "@" symbol is used.

      Steps to Reproduce

      1. Mention a user either in the description field or in a comment of an issue
      2. Deactivate/Remove the user from the organization/site
      3. In the same issue where the user was previously mentioned, try to mention someone else. The removed/deactivated user will show up and can be picked.

      Expected Results

      • While the user has access to the organization/site/project and with the right permissions the user can be mentioned within an issue.
      • If the user is removed/deactivated from the organization/site the user should not show up as a pickable user in the dialog.

      Actual Results

      • While the user has access to the organization/site/project and with the right permissions the user can be mentioned within an issue.
      • If the user is removed/deactivated from the organization/site the user shows up as a pickable user in the dialog.
      • No notifications are sent to the user after it is mentioned.
      • A message is displayed if the tag is clicked: 

        Oops, looks like we’re having issues
        Try again and we’ll give it another shot

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. UserShowInDialog.png
          UserShowInDialog.png
          90 kB
        2. UserDeactivatedLabel.png
          UserDeactivatedLabel.png
          55 kB
        3. MessageWhenClickingOnTheUserTag.png
          MessageWhenClickingOnTheUserTag.png
          185 kB

              Unassigned Unassigned
              b9aede878664 Alonso Jimenez (Inactive)
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                Created:
                Updated:
                Resolved: