Status selector failing to load

Issue Summary

In some instances, when opening the Issue create modal Jira can occasionally fail to retrieve the statuses linked to the Issue type selected.

When this happens you cannot set the Status in the status drop-down during creation, however, users are not blocked from creating the issue and you can proceed without any issues.

Steps to Reproduce

1. Click on Create to open the Global Issue create

Expected Results

The Create issue screen should display the Status field with a drop-down of the available statuses based on its workflow.

Actual Results

You will see the following error under the Status field:

Status selector hasn’t loaded. Continue without a status, or try reopening this window.

Workaround

As the error suggests, you can continue without selecting a status or close and reopen the Create issue.