Details
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Bug
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Resolution: Timed out
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Medium
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5
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Severity 3 - Minor
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Description
Summary
JIRA Cloud Import fails when there is a user in the backup file that has the same email address but doesn't match case (has a mismatch uppercase or lowercase letter) to the 'site-admin' performing the import and the username is different.
The following error is shown on screen
Unexpected error while restoring data: com.atlassian.crowd.exception.runtime.OperationFailedException: Failed to import user remotely
JIRA locks and requires a restart.
Example:
Existing site-admin doing the import:
- username: admin
- email address: test@test.com
User in the backup file:
- username: Fred
- email address: Test@test.com
That is the only scenario when it fails. Identical username or email address will be skipped during the user during import.
Environment
- JIRA Cloud
Steps to Reproduce
Customers find this problem when migrating from Server to Cloud and using the same email address that was on their server site.
To force the error do:
- Generate a backup file from Cloud
- Extract entities.xml from zip
- Manually edit the entities.xml file and set the admin user's email address to any other user on the xml but changing a letter to uppercase.
- Zip the backup
- Login to Cloud using the same admin email address used on step 3
- Import in Cloud
Expected Results
JIRA import succeeds
Actual Results
Error is shown on screen and JIRA is locked.
JIRA logs:
Caused by: com.atlassian.idp.client.exceptions.BadRequestException: {"errorType":"UserAlreadyExists","message":"Duplicate email address: Test@test.com","data":"Test@test.com"}
Full log:
2017-03-06 12:06:17.399977500 2017-03-06 12:06:17,398 JiraImportTaskExecutionThread-1 ERROR admin 722x507x1 119.17.160.226 /secure/admin/StudioImport!import.jspa [c.a.j.studio.importer.StudioImport] Unexpected error while restoring data: com.atlassian.crowd.exception.runtime.OperationFailedException: Failed to import user remotely
2017-03-06 12:06:17.399979500 com.atlassian.crowd.exception.runtime.OperationFailedException: Failed to import user remotely
2017-03-06 12:06:17.399980500 at com.atlassian.crowd.embedded.core.CrowdServiceImpl.importUser(CrowdServiceImpl.java:452)
2017-03-06 12:06:17.400006500 at com.atlassian.crowd.embedded.core.DelegatingCrowdService.importUser(DelegatingCrowdService.java:147)
2017-03-06 12:06:17.400007500 at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.importUser(FilteredCrowdServiceImpl.java:50)
2017-03-06 12:06:17.400007500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2017-03-06 12:06:17.400007500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2017-03-06 12:06:17.400012500 ... 1 filtered
2017-03-06 12:06:17.400012500 at java.lang.reflect.Method.invoke(Method.java:498)
2017-03-06 12:06:17.400013500 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
2017-03-06 12:06:17.400018500 at com.sun.proxy.$Proxy364.importUser(Unknown Source)
2017-03-06 12:06:17.400019500 ... 3 filtered
2017-03-06 12:06:17.400019500 at java.lang.reflect.Method.invoke(Method.java:498)
2017-03-06 12:06:17.400019500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
2017-03-06 12:06:17.400020500 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
2017-03-06 12:06:17.400024500 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
2017-03-06 12:06:17.400024500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2017-03-06 12:06:17.400025500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
2017-03-06 12:06:17.400028500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
2017-03-06 12:06:17.400029500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2017-03-06 12:06:17.400030500 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor$1.run(ServiceTCCLInterceptor.java:61)
2017-03-06 12:06:17.400035500 at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:130)
2017-03-06 12:06:17.400035500 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokePrivileged(ServiceTCCLInterceptor.java:58)
2017-03-06 12:06:17.400036500 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:50)
2017-03-06 12:06:17.400044500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2017-03-06 12:06:17.400045500 at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
2017-03-06 12:06:17.400045500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2017-03-06 12:06:17.400049500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
2017-03-06 12:06:17.400050500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
2017-03-06 12:06:17.400050500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2017-03-06 12:06:17.400055500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
2017-03-06 12:06:17.400056500 at com.sun.proxy.$Proxy14356.importUser(Unknown Source)
2017-03-06 12:06:17.400056500 at com.atlassian.studio.jira.importer.impl.user.JiraUserServiceImpl.createNewUser(JiraUserServiceImpl.java:265)
2017-03-06 12:06:17.400057500 at com.atlassian.studio.jira.importer.impl.user.JiraUserServiceImpl.lambda$transferUsersToCrowd$4(JiraUserServiceImpl.java:199)
2017-03-06 12:06:17.400061500 at com.atlassian.studio.jira.importer.impl.user.JiraUserServiceImpl.forEach(JiraUserServiceImpl.java:318)
2017-03-06 12:06:17.400061500 at com.atlassian.studio.jira.importer.impl.user.JiraUserServiceImpl.transferUsersToCrowd(JiraUserServiceImpl.java:184)
2017-03-06 12:06:17.400062500 at com.atlassian.studio.jira.importer.impl.user.JiraUserServiceImpl.migrateInternalDirectoryToCrowd(JiraUserServiceImpl.java:116)
2017-03-06 12:06:17.400066500 at com.atlassian.studio.jira.importer.impl.StudioImporterFacade.synchroniseUsersToCrowd(StudioImporterFacade.java:177)
2017-03-06 12:06:17.400066500 at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.doStudioImportTasks(StudioDataImportAsyncCommand.java:319)
2017-03-06 12:06:17.400071500 at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importJiraExportData(StudioDataImportAsyncCommand.java:181)
2017-03-06 12:06:17.400072500 at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importDataAndFiles(StudioDataImportAsyncCommand.java:165)
2017-03-06 12:06:17.400072500 at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:117)
2017-03-06 12:06:17.400076500 at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:61)
2017-03-06 12:06:17.400077500 at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:158)
2017-03-06 12:06:17.400077500 at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:134)
2017-03-06 12:06:17.400081500 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2017-03-06 12:06:17.400082500 at com.atlassian.jira.util.UnicornOnlyWorkContextCreatingExecutorService.lambda$wrapWithWorkContext$8(UnicornOnlyWorkContextCreatingExecutorService.java:218)
2017-03-06 12:06:17.400082500 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
2017-03-06 12:06:17.400087500 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2017-03-06 12:06:17.400088500 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2017-03-06 12:06:17.400088500 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2017-03-06 12:06:17.400088500 at java.lang.Thread.run(Thread.java:745)
2017-03-06 12:06:17.400089500 Caused by: com.atlassian.crowd.exception.OperationFailedException: Failed to import user remotely
2017-03-06 12:06:17.400093500 at com.atlassian.crowd.directory.RemoteCrowdDirectory.importUser(RemoteCrowdDirectory.java:416)
2017-03-06 12:06:17.400093500 at com.atlassian.crowd.directory.DbCachingRemoteDirectory.importUser(DbCachingRemoteDirectory.java:862)
2017-03-06 12:06:17.400094500 at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.importUser(DirectoryManagerGeneric.java:313)
2017-03-06 12:06:17.400100500 at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.importUser(ApplicationServiceGeneric.java:682)
2017-03-06 12:06:17.400101500 at com.atlassian.crowd.embedded.core.CrowdServiceImpl.importUser(CrowdServiceImpl.java:443)
2017-03-06 12:06:17.400101500 Caused by: com.atlassian.idp.client.exceptions.BadRequestException: {"errorType":"UserAlreadyExists","message":"Duplicate email address: Test@test.com","data":"Test@test.com"}
2017-03-06 12:06:17.400107500 at com.atlassian.idp.client.IdentityPlatformClientImpl.mapStatusCodeException(IdentityPlatformClientImpl.java:482)
2017-03-06 12:06:17.400108500 at com.atlassian.idp.client.IdentityPlatformClientImpl.mapInputStream(IdentityPlatformClientImpl.java:447)
2017-03-06 12:06:17.400108500 at com.atlassian.idp.client.IdentityPlatformClientImpl.makeRequestWithEntityBody(IdentityPlatformClientImpl.java:432)
2017-03-06 12:06:17.400112500 at com.atlassian.idp.client.IdentityPlatformClientImpl.importUser(IdentityPlatformClientImpl.java:322)
2017-03-06 12:06:17.400113500 at com.atlassian.crowd.directory.RemoteCrowdDirectory.importUser(RemoteCrowdDirectory.java:411)
2017-03-06 12:06:17.404719500 2017-03-06 12:06:17,404 JiraImportTaskExecutionThread-1 INFO admin 722x507x1 119.17.160.226 /secure/admin/StudioImport!import.jspa [c.a.j.studio.importer.StudioImport] Import finished
Notes
The error shown is very similar to JRA-63788 but on this scenario the XML doesn't contain duplicate email addresses. The email address mention matches the site admin.
Workaround
Contact support to restore JIRA functionality and mention the file used to import so Support can run the import in your behalf. This will succeed because it will be done using the sysadmin username instead of the site admin.
Alternative: modify the email address on the source site to case match the one on the Cloud site and create a new backup.
Attachments
Issue Links
- is related to
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- Closed
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- relates to
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- Closed
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HOT-73264 Loading...
(2 mentioned in)