List of duplicate and invalid e-mail addresses during Jira Import is not complete
- Jira Cloud
- Import backup file that contains duplicate or invalid e-mails being used for multiple user accounts
Customer is presented with full list of all duplicate or invalid e-mails in the backup to update
Only some of the duplicate or invalid e-mails are listed. After updating all e-mails in the list that shows and proceeding with the import, the import fails with error:
Cannot start import - multiple users have the same email address: <emailAddress>
The e-mail address listed in the error never showed up in the list of duplicate or ivnalid e-mails to update when running the Jira import. If you check the entities.xml file, you will confirm that there are duplicate e-mails linked to multiple user accounts.
Ensure all user accounts have unique e-mail addresses on the Source Jira instance before exporting a site backup to import in to Cloud