Date picker on transition screen is not working when Profile Language is set to other than English

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      Update on April 5, 2024

      Hi everyone,

      This is Arbaaz from the Jira team. We thank you for all the comments on needing the Date Picker field to show in a few additional languages other than English. The current functionality of the Date Picker field always showing in English is expected, as support for a few other languages for this field hasn’t been added yet. The good news is that this will be improved with the modern issue transition experience.

      I have thus converted this Bug to a Suggestion so that your votes will carry over, and you can continue to track our progress.

      Best,
      Arbaaz Gowher
      Product Manager, Jira

      Issue Summary

      On Transition screen, when setting a Date Picker field(custom field), if the user's profile language is set to Japanese/Turkish,
      the date filled when the user clicks on the calendar icon and picks a day is filled with an invalid format.

      Steps to Reproduce

      1. Add a data picker field to screen(ex.完了日)
      2. Add screen in a transition (ex. set screen "Done")
      3. Set the UI language to Japanese at https://id.atlassian.com/manage-profile/account-preferences
      4. Transtion the issue to Done and select the calendar icon and set date in the screen.
      5. Click "Done"
      6. We will see the following error:
        "Invalid date format. Please enter the date in the format 'd / MMM / yy'"

      Expected Results

      We should be able to select the date. Like JRACLOUD-77460, maybe we can wait for the migration of the transition screen to the new experience.

      Actual Results

      Seeing following error:
      "Invalid date format. Please enter the date in the format 'd / MMM / yy'"

      Workaround

      Please follow one of these workarounds-

      • Set the UI language to English at https://id.atlassian.com/manage-profile/account-preferences
      • There is a workaround that was shared a few months ago by a customer by using the Jira date pickers in Advanced Settings. The steps and the results have been recorded on this video.
      • Another workaround is to manually type in the English abbreviation for a month (i.e. May instead of the French mai) in the Date Picker field, and this will allow a successful transition.

      additional information

      I checked in other languages as below. (not all language I checked.)

      • Same error: 中文(簡),Francais
      • Same error in Turkish
      • No error: 中文(繁),Deutsch,Nederland
      • [Look and feel] and [Advanced Settings] settings are all default.
      • When I create an issue, the calendar view is the new UI, but in transition view, the calendar view becomes the old UI.

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        4. jac4-done2error.png
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            Assignee:
            Vimal Joseph
            Reporter:
            K. Ariga
            Votes:
            52 Vote for this issue
            Watchers:
            53 Start watching this issue

              Created:
              Updated:
              Resolved: