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  1. Jira Platform Cloud
  2. JRACLOUD-78867

Date picker on transition screen is not working when Profile Language is set to other than English

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update on April 5, 2024

      Hi everyone,

      This is Arbaaz from the Jira team. We thank you for all the comments on needing the Date Picker field to show in a few additional languages other than English. The current functionality of the Date Picker field always showing in English is expected, as support for a few other languages for this field hasn’t been added yet. The good news is that this will be improved with the modern issue transition experience.

      I have thus converted this Bug to a Suggestion so that your votes will carry over, and you can continue to track our progress.

      Best,
      Arbaaz Gowher
      Product Manager, Jira

      Issue Summary

      On Transition screen, when setting a Date Picker field(custom field), if the user's profile language is set to Japanese/Turkish,
      the date filled when the user clicks on the calendar icon and picks a day is filled with an invalid format.

      Steps to Reproduce

      1. Add a data picker field to screen(ex.完了日)
      2. Add screen in a transition (ex. set screen "Done")
      3. Set the UI language to Japanese at https://id.atlassian.com/manage-profile/account-preferences
      4. Transtion the issue to Done and select the calendar icon and set date in the screen.
      5. Click "Done"
      6. We will see the following error:
        "Invalid date format. Please enter the date in the format 'd / MMM / yy'"

      Expected Results

      We should be able to select the date. Like JRACLOUD-77460, maybe we can wait for the migration of the transition screen to the new experience.

      Actual Results

      Seeing following error:
      "Invalid date format. Please enter the date in the format 'd / MMM / yy'"

      Workaround

      Please follow one of these workarounds-

      • Set the UI language to English at https://id.atlassian.com/manage-profile/account-preferences
      • There is a workaround that was shared a few months ago by a customer by using the Jira date pickers in Advanced Settings. The steps and the results have been recorded on this video.
      • Another workaround is to manually type in the English abbreviation for a month (i.e. May instead of the French mai) in the Date Picker field, and this will allow a successful transition.

      additional information

      I checked in other languages as below. (not all language I checked.)

      • Same error: 中文(簡),Francais
      • Same error in Turkish
      • No error: 中文(繁),Deutsch,Nederland
      • [Look and feel] and [Advanced Settings] settings are all default.
      • When I create an issue, the calendar view is the new UI, but in transition view, the calendar view becomes the old UI.

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              7645729f7e9f Arbaaz Gowher
              38f0fdb790c2 K. Ariga
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                Created:
                Updated: