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  1. Jira Platform Cloud
  2. JRACLOUD-76395

Icons of issue types aren't correctly displayed on email notification to users

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      Issue Summary

      Jira notifications are adding a default icon to issue types and ignoring the actual issue type icon.

      Steps to Reproduce

      1. Create new issue
        • Make sure that you'll receive the agent notification of issue created
      2. When the user receive notification from JIRA related to this particular issue type, the icon related to this issue type won't be shown, but a default one.

      Expected Results

      Email notification should display the custom issue type's icon selected in JIRA.

      Actual Results

      The system will display always the same icon independent of the issue type.

      The same behavior occurs in other notifications, like issue assigned, issue commented, etc.

      Workaround

      Currently there is no workaround for this issue.

        1. Issue type.png
          60 kB
          Matheus
        2. Issue type2.png
          18 kB
          Matheus

              Unassigned Unassigned
              mdossantos Matheus
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: