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  1. Jira Platform Cloud
  2. JRACLOUD-76305

Problems with scrollbar when opening an issue from a filter's results in the new view

      Issue Summary

      When opening an issue in the same tab from a filter's results, there are some problems:

      • The top bar will not follow your scroll, that is, the header with issue related information will not follow when you scroll down;
      • There will be an additional scroll bar on the right;
        • Like if a third panel was added to the view.

      Also, the scrollbar appearance on different is not consistent across the different OS. The scrollbar on the new Jira issue view varies with different OS platforms. While in mac it appears when we start scrolling the page and disappear when no activity on the page. In Windows, there are 4 scrollbars that are always visible and this gives an unpleasant look in the UI.

      Steps to Reproduce

      • Access a saved filter to return results in the issue search navigation.

      Either of the below also results in having 4 scroll bars on the UI

      • Open any issue key on the Windows Platform
      • Or, add an external mouse in mac the number of scrolls will always be 4

      Expected Results

      The header of the issue will follow when you scroll down. No additional scroll bar should be put between the right side panel and the additional space created by collapsing the left sidebar.

      Actual Results

      The header will not follow your scroll, and an additional scroll bar will be displayed in the screen on the top right, dividing the right side of the screen in two panels.

      See the recording: Open issue from filter - New issue view.mp4

      Update:

      The problem with the scrollbars occur when you see an issue in the search navigation while in Detail View mode as well:

      Workaround

      Open the issue in a new tab instead of the same one. That will prevent those behaviour from occurring.

            [JRACLOUD-76305] Problems with scrollbar when opening an issue from a filter's results in the new view

            Atlassian Update - June 30, 2022

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Matthew Hunter added a comment - Atlassian Update - June 30, 2022 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              Unassigned Unassigned
              lalmeida@atlassian.com Leonardo De Almeida
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: