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The customer would like to know the users who downloaded attachments

Admins would like to know which users downloaded certain attachments

is duplicated by

JRACLOUD-67337 Logs to track who viewed and downloaded attachments

JRACLOUD-73241 Include export of site audit logs in JIRA Cloud site-level audit Log

is related to

CLOUD-12460 Feature to restrict the downloading permission of attachment

JRACLOUD-79986 [Tracking in Issue Links] Site-level audit log feature requests

relates to

JRASERVER-72072 Audit log for download of attachments

(1 is action for, 3 mentioned in)

Audit log for attachment downloads and views