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  1. Jira Cloud
  2. JRACLOUD-75367

Create issue form doesn't refresh when the selected project is changed

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    Description

      Issue Summary

      • Create issue form doesn't refresh when the selected project is changed
      • Fields with predefined values don't update during the issue creation process - this can lead to incorrect values for fields in newly created issues
      • Jira Service Desk request types affected, but the problem is with the create issue form in Jira

      Steps to Reproduce

      1. On one project, create a new Jira Service Desk request type with hidden fields that have predefined values.
      2. On another project, create a new Jira Service Desk request type without any hidden fields
      3. Create a new issue in Jira and ensure that the project/request type containing the hidden fields is selected
      4. Change the project/request type to the one that doesn't have the hidden fields

      Expected Results

      • The form refreshes and the fields are displayed in the form without any values set or the correct values set

      Actual Results

      • The predefined values from the other project(CLAS in this example) remain in the hidden issue fields when creating an issue. The form doesn't refresh.

      Workaround

      • Change the project to the desired project, change the Type to another value, then revert back to the intended Type/request type

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              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
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              Dates

                Created:
                Updated:
                Resolved: