Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-74760

Unable to choose assignee of issue using email address

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Fixed
    • Issue - View
    • None
    • 19
    • 8

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

       h3. Summary

      When assigning an issue the entry box does not recognise the assignee's email address. Sometimes, one person may have the same display name with different Atlassian accounts. So, it makes sense to have the ability to choose based on email addresses.

      Workaround

      As a workaround for this issue, there’s the possibility to use the v2 of the endpoint rest/api/2/user/assignable/search (e.g.: rest/api/2/user/assignable/search?project=ProjectID&query=email), which should return the values according to the user profile visibility settings (or by entering the complete email address).

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-77556 Unable to search for Assignee using Email Address

          • High - High priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-72550 User-picker field in New Issue view is not displaying email of a user

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-82450 Searching for a user in the reporter field using non Atlassian email doesn't work

          • Low - Low priority issues
          • Gathering Impact

          Activity

            People

              Unassigned Unassigned
              kpillai KP
              Votes:
              33 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: