Images fail to be uploaded in a comment in the new issue view

XMLWordPrintable

    • 8
    • Severity 3 - Minor
    • 1

      Issue Summary

      Uploading an image between lines of text may fail if you do not wait for its full upload in the file picker.

      Environment

      Jira Cloud.

      Steps to Reproduce

      • Type a line of text -> press enter;
      • Type another line of text -> go up to the previous line -> press enter;
      • Upload an image -> when selecting a file in the file picker, click on Insert file before the image is fully uploaded (you can see a progress bar on the file);
      • When the image's upload is completed (in the Comment field), click on Save.

      Here's a recording of the problem, as well as from the cases where it will work properly: Image upload in new issue view.mp4

      Expected Results

      The comment will be saved.

      Actual Results

      Nothing happens when you click on the Save button.

      Workaround

      When you wait for the full upload of the file in the file picker before clicking on Insert file, it works correctly.

      Also, if you can cancel the current comment, when trying again, the file will already be in the recent uploads. Selecting the file from there will work properly as well.

        1. Image upload in new issue view.mp4
          5.67 MB
          Leonardo De Almeida
        2. Recording for Peggy.mp4
          4.68 MB
          Leonardo De Almeida

            Assignee:
            Peggy (Inactive)
            Reporter:
            Leonardo De Almeida
            Votes:
            4 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: