Thank you everyone for commenting on this issue. With the rollout of direct comment links on the New Issue View, we believe this issue has been resolved. If you are still experiencing this issue please contact our Support team.

Thanks,
Jira Cloud team

Our team just started experiencing this bug in our next gen project, any updates on progress?  new view works in dashboards, agile boards, roadmaps, and email notifications but the bell notification for some reason doesnt show options like create a child issue

@Rob Simpson For me it also does not work yet. Also using Jira Cloud.

Got Jira Cloud

It previously happened only when I clicked on a comment notification. Now it works fine. I just tried both the issue link and focused comment links again, with good results. You are using JIRA Cloud @Sebastian Goltz?

@Rob Simpson clicked on a normal notification and not on a focused comment notification or am i wrong? For me its still a problem

Same here, clicking on a comment notification now takes me to the new view. So it sounds like it's fixed. Thanks for the update, Mack Baczynski!

I may be crazy, but clicking on the notifications now takes me to the new view. Is this officially fixed now?

Video

In addition, in our case the Workflow lists only 3 of the 5 states and one if the existing state, so the issue can only be transitioned to half of the possible states (workflow allows transitioning to any state from "All"). If you click on the issue number link at the top of the page, it still displays the old view. But if you Refresh that page, it displays the expected view without any change to the URL.

It seems this works as expected when a user receives a notification of a reaction to a message. Would love to just have that work with a comment as well.