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  1. Jira Platform Cloud
  2. JRACLOUD-72905

When accessing a ticket from the notification center you will be redirected to the old issue view

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      Summary

      When accessing a ticket directly from the notification center, you will be redirected to the comment link of the issue (?focusedCommentId=12774&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-12774) on the old issue view.

      Steps to reproduce

      1. Opens a ticket and ask someone to mention you on a comment;
      2. Using your user, click on the bell icon and open the ticket using the notification;
      3. You will be redirected to the old issue view.

      Expected results

      Jira should redirect the user to the new issue view comment.

      Actual result

      Jira is redirecting the user to the comment link (?focusedCommentId=12774&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-12774) on the old issue view comment.

      Workaround

      Remove the focusedCommentId part of the ticket's URL.

        1. Screen Recording 2019-09-04 at 04.56 PM.gif
          Screen Recording 2019-09-04 at 04.56 PM.gif
          867 kB

            [JRACLOUD-72905] When accessing a ticket from the notification center you will be redirected to the old issue view

            Rob Simpson added a comment -

            In addition, in our case the Workflow lists only 3 of the 5 states and one if the existing state, so the issue can only be transitioned to half of the possible states (workflow allows transitioning to any state from "All"). If you click on the issue number link at the top of the page, it still displays the old view. But if you Refresh that page, it displays the expected view without any change to the URL.

            Rob Simpson added a comment - In addition, in our case the Workflow lists only 3 of the 5 states and one if the existing state, so the issue can only be transitioned to half of the possible states (workflow allows transitioning to any state from "All"). If you click on the issue number link at the top of the page, it still displays the old view. But if you Refresh that page, it displays the expected view without any change to the URL.

              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos
              Affected customers:
              0 This affects my team
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              1 Start watching this issue

                Created:
                Updated:
                Resolved: