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  1. Jira Cloud
  2. JRACLOUD-72834

Connect your account to preview links error on External links


    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • Issue - View
    • None

      Issue Summary

      In Jira Cloud, when you paste a Github link (i.e. Pull request link) into Jira Cloud (New Editor), the link is converted to the automatic preview. In order to view details of the link (i.e. Pull Request's status), it is required to connect an account to the and then you get the following error:

      Connect your account to preview links

      If you click to connect, you are taken to a page in Github to authorize Jira's access.

      Once you connect, you return back to the page in Jira, but the message is still displayed.


      Jira Cloud

      Steps to Reproduce

      1. Create an issue in Jira.
      2. In the new issue view, paste a link to a Github object (i.e. Pull request) to a comment. Save the comment.
      3. On the page, click the warning to connect your account. Connect your account.

      Expected Results

      You should now have connected Github to your account and no longer receive the warning.

      Actual Results

      The warning hasn't changed.


      This also affects links to other applications such as Google Drive.


      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Although this is not a workaround for the problem, users who are concerned with the fact that the Connect your account button is being displayed can manually remove this by going through the following steps:

      1. Switch to the old issue view
      2. Edit the comment that is being rendered incorrectly as a smart link
      3. Remove the |smart-link reference at the end of the link
      4. Save the comment

      This will cause the link to be rendered as a regular text link, therefore removing the Connect your account button. When this problem is resolved, however, the only way of getting the smart links back is by manually inserting |smart-link reference once again.

            Unassigned Unassigned
            lhubert@atlassian.com Leonardo H
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            6 Start watching this issue