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  1. Jira Platform Cloud
  2. JRACLOUD-82756

CSV imports does not map Issue types for Team managed projects

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      Issue Summary

      When trying to import Issues via CSV into Next-gen Projects in Jira, the CSV importer fails to assign the Issues to the defined Issue Types and assigns it to a default Story/Task Issue Type.

      Environment

      • Team managed Project
      • External System Import

      Steps to Reproduce

      1. Prepare a CSV file with the Issue Type header with defined values (Epic, Bug, Custom,...)
      2. Import the CSV file into a Next-gen Project
      3. In the field mapping step, map the Issue Type field to their respective Issue Types

      Expected Results

      • Issues are created as the defined Issue Types from the file (Epic, Bug, Custom,...)

      Actual Results

      All of the Issues are created as a Story or Task Issue Type (varies per Project).

      Workaround

      1. Import the CSV file into a Company Managed Project instead
      2. Move the issues from the Company Managed Project to the Team Managed Project

      Migrate between team-managed and company-managed projects

        1. import_user_test.csv
          0.3 kB
        2. Screen Shot 2019-07-30 at 12.06.39 pm.png
          Screen Shot 2019-07-30 at 12.06.39 pm.png
          14 kB

            [JRACLOUD-82756] CSV imports does not map Issue types for Team managed projects

            garth.mcdonald added a comment -

            Thank you very much for doing nothing about this low priority bug.  Why don't you just confess that Nextgen projects are just a marketing feature and there is next to no testing to ensure thaey work as specified.  I created a custom issue type to receive this data and now there is a bug that was acknowledged as high priority and then deprecated.  How many support articles suggest "Create a classic project and move ...".  How can this be a feature request, it is clearly a BUG.  Your documentation states clearly that this is possible in multiple places and yet it is a feature request.  Bring on the replacement for Atlassian.

            garth.mcdonald added a comment - Thank you very much for doing nothing about this low priority bug.  Why don't you just confess that Nextgen projects are just a marketing feature and there is next to no testing to ensure thaey work as specified.  I created a custom issue type to receive this data and now there is a bug that was acknowledged as high priority and then deprecated.  How many support articles suggest "Create a classic project and move ...".  How can this be a feature request, it is clearly a BUG.  Your documentation states clearly that this is possible in multiple places and yet it is a feature request.  Bring on the replacement for Atlassian.

            vanyukov added a comment -

            From a high priority bug this went to a low priority suggestion :facepalm:

            vanyukov added a comment - From a high priority bug this went to a low priority suggestion :facepalm:

            Belto added a comment - - edited

            Dear Customers,

            Since the current CSV import capabilities, were built to support Classic projects. We will take Next-gen support in CSV import as a feature request/suggestion and prioritize among other enhancements on our roadmap in the future.

            Cheers,

            Belto
            Cloud Support Engineer | Amsterdam

            Belto added a comment - - edited Dear Customers, Since the current CSV import capabilities, were built to support Classic projects. We will take Next-gen support in CSV import as a feature request/suggestion and prioritize among other enhancements on our roadmap in the future. Cheers, Belto Cloud Support Engineer | Amsterdam

              Unassigned Unassigned
              lellis2@atlassian.com Belto
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                Created:
                Updated: