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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-72590

Improve Jira Service Desk Desk Security Standard to integrate with OAuth when configuring Mail Handler

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      1
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      Description

      Update


      Hi Everyone,

      Update: 9th November, 2020

      Microsoft
      Microsoft have announced Oct 2020 to deprecate Basic Auth for new and inactive customers. OAuth support for new Microsoft inboxes is now live for all customers.

      Google

      Google have indefinitely postponed the disabling of access for less secure applications, you can read more about their decision here. We are commencing work on Google OAuth for new inboxes. We'll announce roll-out dates once the feature is ready on this ticket.

       

      Problem Definition

      When connecting from JIRA to Gmail for Mail Handler, user will hit error

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      Suggested Solution

      Make JIRA more secure to be able to connect to Gmail without additional configuration

      Why this is important

      Make sure connectivity between JIRA and Gmail more secure

      Workaround

      • Enabling access for less secure app in gmail seems to work for most of the cases
      • If it doesn't work, as per the error message, please refer to the following link for more information about the error.
        https://support.google.com/mail/answer/78754

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              Assignee:
              jdcruz Jason D Cruz
              Reporter:
              nroslan Atiqah Roslan
              Votes:
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              45 Start watching this issue

                Dates

                Created:
                Updated: