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  1. Jira Cloud
  2. JRACLOUD-72519

When importing data from Trello, multiple errors are shown related to users

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    Description

      Issue Summary

      When using the External System Import, selecting the Trello option, to import data from Trello, multiple errors occur related to user import.

      Steps to Reproduce

      1. Create a Board in Trello;
      2. Create some lists with some cards on it;
      3. Add users to these cards, come users can belong to a Jira instance, and some don't;
      4. Go to External System Import in Jira, select the Trello option;
      5. Follow the instructions to import the desired Board;

      Expected Results

      The import result with no errors.

      Actual Results

      Depending on the case, some errors are thrown. A couple of examples:

      • If the user already exists in the Jira instance:
        Cannot create user X: User X with status InactiveDueToLicenseRolesEnabled was not found after creating them.
      • If the user doesn't belong to the instance:
        Cannot create user Y: java.util.ConcurrentModificationException: com.atlassian.jira.crowd.embedded.ofbiz.UserNotFoundException: User Y does not exist
      • Some users might lose their current permissions on the Jira instance, overwritten by the Trello import.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              ohookins@atlassian.com Oliver Hookins (Inactive)
              fbeck Fábio W. [Atlassian]
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              Dates

                Created:
                Updated:
                Resolved: