Details
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Bug
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Resolution: Fixed
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Low
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None
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2
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Severity 3 - Minor
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Description
Issue Summary
When using the External system import for Trello in Jira, if the Trello board contains users who already exist in Jira these users have their groups and product access removed.
Environment
Steps to Reproduce
- Add some users to a Jira cloud site.
- Give these users product access and even site-admin privileges.
- Create a Trello board.
- Invite the same Jira users to the Trello board.
- Use the external system import to import the Trello board to Jira.
- Map the Trello users to the same emails of the existing Jira users.
Expected Results
The board will import as expected, become a project and existing users will be added to said project as expected.
Actual Results
The project is created, however the users are not added and their product access is revoked and they are removed from some groups, this can include the site-admin group.
The below exceptions are thrown in the detail log file:
2019-07-18 09:53:02,790 INFO - Import started by admin using com.atlassian.jira.plugins.importer.trello.TrelloImporterDataBean
2019-07-18 09:53:03,560 INFO - ------------------------------
2019-07-18 09:53:03,561 INFO - Importing: Users
2019-07-18 09:53:03,561 INFO - ------------------------------
2019-07-18 09:53:03,561 INFO - Only new items will be imported
2019-07-18 09:53:07,415 INFO - Imported user Claudiu Lionte (claudiulionte) as an inactive
2019-07-18 09:53:10,545 ERROR - Cannot create user claudiulionte: User claudiulionte with status InactiveDueToLicenseRolesEnabled was not found after creating them.
2019-07-18 09:53:12,830 INFO - Imported user Nero Wolfgang (nerowolfgang2) as an inactive
2019-07-18 09:53:14,466 ERROR - Cannot remove 'USE' permissions for user admin (Nero Wolfgang)
2019-07-18 09:53:14,479 ERROR - Cannot create user nerowolfgang2: User nerowolfgang2 with status InactiveDueToLicenseRolesEnabled was not found after creating them.
2019-07-18 09:53:16,744 INFO - Imported user admin+atlassian_conflict (useratlassian_conflict) as an inactive
2019-07-18 09:53:18,382 ERROR - Cannot create user useratlassian_conflict: User useratlassian_conflict with status InactiveDueToLicenseRolesEnabled was not found after creating them.
2019-07-18 09:53:18,385 INFO - 4 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2019-07-18 09:53:18,385 INFO - ------------------------------
2019-07-18 09:53:18,385 INFO - Finished Importing : Users
2019-07-18 09:53:18,385 INFO - ------------------------------
2019-07-18 09:53:18,385 INFO - 0 users successfully created.
2019-07-18 09:53:18,388 INFO - Retrieving projects...
2019-07-18 09:53:20,712 INFO - Created Project: ExternalProject{id='5d2f3f520735d46143991af0', key='IT', externalName='Import testing', name='Import testing', type='software', template='com.pyxis.greenhopper.jira:simplified-project-template'} successfully
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - Importing: Versions
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - Only new items will be imported
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - Finished Importing : Versions
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - Importing: Components
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - Only new items will be imported
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,716 INFO - Finished Importing : Components
2019-07-18 09:53:20,716 INFO - ------------------------------
2019-07-18 09:53:20,721 INFO - Retrieving custom fields...
2019-07-18 09:53:20,728 INFO - ------------------------------
2019-07-18 09:53:20,728 INFO - Importing: Issues
2019-07-18 09:53:20,728 INFO - ------------------------------
2019-07-18 09:53:20,728 INFO - Only new items will be imported
2019-07-18 09:53:22,351 INFO - Importing issue: [externalId='5d2f3f978ccd171f395bef6b', summary='Test']
2019-07-18 09:53:22,356 WARN - Custom Field [ External issue ID ] was not found and cannot be created
2019-07-18 09:53:22,716 INFO - Importing issue: [externalId='5d2f3f9d16601219f9b0b6d4', summary='Test 2']
2019-07-18 09:53:22,716 WARN - Custom Field [ External issue ID ] was not found and cannot be created
2019-07-18 09:53:22,936 INFO - Importing issue: [externalId='5d2f3fa1af34700bea914601', summary='Test 3']
2019-07-18 09:53:22,936 WARN - Custom Field [ External issue ID ] was not found and cannot be created
2019-07-18 09:53:23,026 INFO - 3 issues successfully created
2019-07-18 09:53:23,030 INFO - ------------------------------
2019-07-18 09:53:23,030 INFO - Finished Importing : Issues
2019-07-18 09:53:23,030 INFO - ------------------------------
2019-07-18 09:53:23,035 INFO - Rewriting old issue keys for 3 issues
2019-07-18 09:53:23,041 INFO - ------------------------------
2019-07-18 09:53:23,041 INFO - Importing: Issue Links & Subtasks
2019-07-18 09:53:23,041 INFO - ------------------------------
2019-07-18 09:53:23,041 INFO - Only new items will be imported
2019-07-18 09:53:23,043 INFO - ------------------------------
2019-07-18 09:53:23,043 INFO - Finished Importing : Issue Links & Subtasks
2019-07-18 09:53:23,043 INFO - ------------------------------
Notes
This does not seem to impact users who only have basic access to Jira Software only.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- is related to
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- Closed
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HOT-87789 Loading...
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- mentioned in
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