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  1. Jira Platform Cloud
  2. JRACLOUD-72517

CSV Import returns InactiveDueToLicenseRolesEnabled

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      Issue Summary

      Using CSV import of issues with usernames or e-mails on those issues, the import completes but fails to import users if they were specified by email.

      Steps to Reproduce

      1. Create a CSV file with at least two fields, Reporter and Summary;
      2. Fill the reporter field with a user e-mail;

      Expected Results

      The import succeeds.

      Actual Results

      The import succeeds with errors such as:

      • Cannot remove 'USE' permissions for user X
      • Cannot create user x@y.com: User X with status InactiveDueToLicenseRolesEnabled was not found after creating them.

      Workaround

      See below

              bkelley@atlassian.com Ben Kelley
              fbeck Fábio W. [Atlassian] (Inactive)
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                Created:
                Updated:
                Resolved: