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  1. Jira Platform Cloud
  2. JRACLOUD-72172

Loading Project pages in Firefox is slower compared to Chrome

      Summary

      Users who use Firefox to load Project pages in Jira is facing slowness as compared to using Google Chrome.

      Steps to Reproduce

      Access the Project pages using Firefox.

      Expected Results

      • The project page loads similar to the load time in Chrome.

      Actual Results

      • On the project page, there is around a second or two before the links becomes clickable

      Google Chrome:

       

      FireFox:

      Workaround

      Use Google Chrome

          Form Name

            [JRACLOUD-72172] Loading Project pages in Firefox is slower compared to Chrome

            Closed as can't reproduce? This is unfortunate! Whenever I open epic with a substantial amount of child issues (like 20+), it is the page is so painfully slow in Firefox, that it even sometimes puts up this banner proposing me to stop JS execution on it or wait. This is a shame ticket got closed.

             

            Firefox 137, Latest macOS, Mac Pro with Apple M3 Max

            Viktor Zozuliak added a comment - Closed as can't reproduce? This is unfortunate! Whenever I open epic with a substantial amount of child issues (like 20+), it is the page is so painfully slow in Firefox, that it even sometimes puts up this banner proposing me to stop JS execution on it or wait. This is a shame ticket got closed.   Firefox 137, Latest macOS, Mac Pro with Apple M3 Max

            8d64958b6ec9 :

            Please see this page : https://community.atlassian.com/t5/Jira-questions/Unbearably-slow-in-Firefox/qaq-p/2792975

            A commenter - Jans Harder - pointed out that blocking https://\{yourcompany}.atlassian.net/gateway/api/gasv3/api/v1/batch helps. Based on other comments in the same chain, I added the following URLs to uBlock Origin's rules and it helped:

            * https://yourcompany.atlassian.net/gateway/api/gasv3/api/v1/batch * block
            * https://yourcompany.atlassian.net/rest/internal/2/log/safe/warn * block
            * https://yourcompany.atlassian.net/gateway/api/gasv3/api/v1/p * block
            * https://yourcompany.atlassian.net/gateway/api/gasv3/api/v1/t * block
            

            abhijitbsystemc added a comment - 8d64958b6ec9 : Please see this page : https://community.atlassian.com/t5/Jira-questions/Unbearably-slow-in-Firefox/qaq-p/2792975 A commenter - Jans Harder - pointed out that blocking https://\ {yourcompany}.atlassian.net/gateway/api/gasv3/api/v1/batch helps. Based on other comments in the same chain, I added the following URLs to uBlock Origin's rules and it helped: * https: //yourcompany.atlassian.net/gateway/api/gasv3/api/v1/batch * block * https: //yourcompany.atlassian.net/ rest /internal/2/log/safe/warn * block * https: //yourcompany.atlassian.net/gateway/api/gasv3/api/v1/p * block * https: //yourcompany.atlassian.net/gateway/api/gasv3/api/v1/t * block

            > Blocking the various analytics URLs at least stops the lag while typing.

             

            Which analytics URLs did you block, and how?

             

            Thank you!

            Rami Abughazaleh added a comment - > Blocking the various analytics URLs at least stops the lag while typing.   Which analytics URLs did you block, and how?   Thank you!

            I can still reproduce this bug with Firefox v133. Steps to reproduce - just load a page/ticket in Jira and start typing in the description field. There's a tremendous lag before any characters show up. Additionally, Firefox's memory consumption goes on increasing only if a Jira cloud page is loaded.

            Opening a page in Edge doesn't show this behaviour.

            Blocking the various analytics URLs at least stops the lag while typing.

            abhijitbsystemc added a comment - I can still reproduce this bug with Firefox v133. Steps to reproduce - just load a page/ticket in Jira and start typing in the description field. There's a tremendous lag before any characters show up. Additionally, Firefox's memory consumption goes on increasing only if a Jira cloud page is loaded. Opening a page in Edge doesn't show this behaviour. Blocking the various analytics URLs at least stops the lag while typing.

            urkh added a comment -

            cbd8b26159db the problem is not the load time, is the constant lag that exists in all widgets in general, being hell scrolling on a simple kanban board with a few tickets

            urkh added a comment - cbd8b26159db the problem is not the load time, is the constant lag that exists in all widgets in general, being hell scrolling on a simple kanban board with a few tickets

            skashyap added a comment -

            Hi 7fb29b58b3e4 ,

            I'm an engineer from the Confluence Integrations team, and I wanted to share that I tested it across Firefox versions 131.0, 132 (latest), and 114.0.2 (the oldest version I could get). In all these versions, Project Pages loads consistently without any lag.

            Additionally, I ran a quick browser performance profile and compared it with Google Chrome, and I’m seeing similar load times (~28s) for typical interactions on the Project pages, as shown in this attached video: Screen Recording 2024-10-30 at 1.58.47 PM.mov

            Chrome:

            Firefox (latest):

            Firefox (114.0.2):

            To help us better assist you with this issue, could you please share the following info from your latest run?

            1. A screen recording highlighting the user experience while loading Project pages.
            2. HAR file capturing network calls when initially loading Project pages, and
            3. Any errors visible in the Browser Console tab when loading Project pages

            These details could help us identify if there are any specific delays and pinpoint the components that may be slowing it down.

            Thanks for your patience, and please let me know if there’s anything else!

            Best,
            Shrutha

            skashyap added a comment - Hi 7fb29b58b3e4 , I'm an engineer from the Confluence Integrations team, and I wanted to share that I tested it across Firefox versions 131.0, 132 (latest), and 114.0.2 (the oldest version I could get). In all these versions, Project Pages loads consistently without any lag. Additionally, I ran a quick browser performance profile and compared it with Google Chrome, and I’m seeing similar load times (~28s) for typical interactions on the Project pages, as shown in this attached video: Screen Recording 2024-10-30 at 1.58.47 PM.mov Chrome: Firefox (latest): Firefox (114.0.2): To help us better assist you with this issue, could you please share the following info from your latest run? A screen recording highlighting the user experience while loading Project pages. HAR file capturing network calls when initially loading Project pages, and Any errors visible in the Browser Console tab when loading Project pages These details could help us identify if there are any specific delays and pinpoint the components that may be slowing it down. Thanks for your patience, and please let me know if there’s anything else! Best, Shrutha
            skashyap made changes -
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            skashyap made changes -
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              Unassigned Unassigned
              jgan Jonathan Gan (Inactive)
              Affected customers:
              40 This affects my team
              Watchers:
              60 Start watching this issue

                Created:
                Updated:
                Resolved: