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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-71961

3rd party add-on link not showing on new Jira service desk issue view

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    Details

    • Type: Sub-task
    • Status: Open (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
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      Description

      Summary

      The "Clockify for Jira" add-on will display a link next to the issue-key of a ticket. This link does not appear if the ticket is open from the queue while using the new Jira issue view.

      Environment

      • New Issue View in Jira Cloud enabled

      Steps to Reproduce

      1. Install "Clockify for Jira" application.
      2. Go to a service desk project > Open a ticket from the queue.

      Expected Results

      The link should appear next to the issue-key like this:

      • This is on the old issue view:
      • When opening the ticket in a new tab (/browse/issue-key) the add-on link appears:

      Actual Results

      Opening the ticket from the queue, is missing the add-on link:

      Workaround

      Disable new issue view.

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            Assignee:
            Unassigned
            Reporter:
            enasef Eithar N. (Inactive)
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              Dates

              Created:
              Updated: