Summary

The "Clockify for Jira" add-on will display a link next to the issue-key of a ticket. This link does not appear if the ticket is open from the queue while using the new Jira issue view.

Environment

• New Issue View in Jira Cloud enabled

Steps to Reproduce

1. Install "Clockify for Jira" application.
2. Go to a service desk project > Open a ticket from the queue.

Expected Results

The link should appear next to the issue-key like this:

• This is on the old issue view:
• When opening the ticket in a new tab (/browse/issue-key) the add-on link appears:
  

Actual Results

Opening the ticket from the queue, is missing the add-on link:

Workaround

Disable new issue view.