The "Clockify for Jira" add-on will display a link next to the issue-key of a ticket. This link does not appear if the ticket is open from the queue while using the new Jira issue view.
- New Issue View in Jira Cloud enabled
- Install "Clockify for Jira" application.
- Go to a service desk project > Open a ticket from the queue.
The link should appear next to the issue-key like this:
- This is on the old issue view:
- When opening the ticket in a new tab (/browse/issue-key) the add-on link appears:
Disable new issue view.