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  1. Jira Cloud
  2. JRACLOUD-70279

New issue View won't preview some attachments (extensions)

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    Description

      Summary

      Some file extensions won't be previewed in the new issue view.

      Instead, there will be a message saying that it is not possible to preview. It will display a button to download the file though (which works):

      Environment

      Jira Cloud

      Steps to Reproduce

      1. Attach a file to the issue:

      2. Select a CSV file (or docx, txt) -> Insert:

      3. Click on it in the issue view:

      Expected Results

      The new issue view was expected to be able to preview it.

      Actual Results

      The new issue view won't be able to preview it.

      Notes:

      • Tested extensions (not previewed):
        • .TXT
        • . DOCX
        • .XLSX
        • .CSV
        • .PPTX
        • .PNG
        • .JPG (works intermittently)
        • HEIC
      • Known working extensions (previewed):
        • .JPEG

      Workaround

      No workaround at the moment.

      Attachments

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            People

              owallis@atlassian.com Owen Wallis
              lalmeida@atlassian.com Leonardo De Almeida
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              18 Vote for this issue
              Watchers:
              37 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: