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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Notification - Email
Labels:
None

UIS:
2
Support reference count:
116
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Description

Problem Definition

Sometimes a message isn't delivered to a customer and it is required to contact Atlassian support to verify what happened. If the message has bounced for some reason and the customer email address entered in a blocking list, only Atlassian is able to see this information and remove the block.

Suggested Solution

Add inside JIRA the option to see all failed notification deliveries, and the reason (nonexistent user, temporary local problem, etc.) and in turn allow Cloud site-admins the ability to remove this block if present.

Attachments

Issue Links

is related to

ID-6223 Improvement for Undelivered Invitation Email

Closed

JRACLOUD-63889 Bring back Mail Queue in JIRA Cloud

Gathering Interest

JRACLOUD-67264 Provide a log for Jira outbound email

Under Consideration

relates to

JRACLOUD-75062 To have a log within the cloud site, to give information on emails that get bounced

Closed

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(5 mentioned in)

Activity

People

Assignee:: Eric Zheng

Reporter:: Rodrigo Baldasso

Votes:: 45 Vote for this issue

Watchers:: 49 Start watching this issue

Dates

Created:: 07/Aug/2018 5:52 PM

Updated:: 07/Mar/2024 2:03 AM