Details
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Bug
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Resolution: Unresolved
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Low
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1
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Severity 3 - Minor
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0
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Description
Summary
- CSV External system import in spanish is not working if uploaded file contains non-ASCII characters.
- The "Next" button is grayed.
Steps to Reproduce
- Go to Personal settings > change language to Spanish
- Save changes
- Go to "Importar sistema externo" (External System Import)
- Click on "Importación a partir de Archivo CSV"
- If the uploaded file contains non-ASCII characters the button "Next" is grayed
- Warning that shows up: "El archivo CSV que ha proporcionado contiene caracteres fuera del conjunto ASCII. Asegúrese de fijar la codificación correctamente."
Note: This does not happen for English version:
- Warning that shows up: "The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding."
Expected Results
- The button "Next" shows up
- The import succeeds if the correct file encoding is chosen.
- The import succeeds if the wrong file encoding is chosen but warnings will show up in the logs.
Actual Results
- For spanish language:
- A warning is thrown: "El archivo CSV que ha proporcionado contiene caracteres fuera del conjunto ASCII. Asegúrese de fijar la codificación correctamente."
- The "Next" button is grayed.
- It remains grayed also if changing the "File encoding" value.
- For English version:
- A warning is thrown: "The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding."
- The "Next" button is not grayed.
Workaround
- Changing the language settings of the profile to "English" fixes the issue
Notes
- Please check First internal comment for extra details.
Attachments
Issue Links
- is detailed by
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JRACLOUD-69803 External System Importer CSV option is not working for all latin or cyrillic languages (french , spanish, portuguesh, italian, russian...) but it still works using the None option instead of CSV
- Closed
- is related to
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JRACLOUD-81930 CSV External system import is not working if uploaded file contains Icelandic characters
- Long Term Backlog
- relates to
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JRACLOUD-69785 Comment section get distorted when commented through Mobile, and language is set to a different language besides English
- Closed