Hi 2239430e27fb , 

does it mean that very soon this issue is going to be solved?

Thanks.

This ticket has been open for many years...

How is it possible that a simple feature like this is not been added?

Seems like Jira wants us to pay a user license for each group for us to be able to assign a ticket to a group.

Please, the ability to assign a ticket to a group is a MUST.

This feature is a must. We want to be able to assign to technical groups such as Systems/servers/cyber instead of individual people. the reason is, we have a ticket but don't know who to assign it to so we assign it to the correct group.

Who in this world works without assignment groups? This is a must have. 

+1

This feature is as basic as needed.

Coming from ServiceNow world, I'm surpised by the fact this is not standard features.

I would like also to have a kind of Backlog management per group which is not possible at the moment.

The current way it is designed at the moment encourage to use mailing lists instead of personal accounts.

PS : To stay leader in the Gartner Magic quadrant please be sure that you consider this quite basic request.

thid feature already exist in Service Now, Remedy, Salesforce, Tiger Paw, Jira SD is not a real service desk. Just a money hungry dominant software that convinces companies to buy their software. Assignment to groups is a real service desk feature.

Jira SD, you are fake.

It would be helpful to our team.

@jira, this an extremely important feature in all service desk ticketing tools. All of the leading tools (e.g. service now, remedy etc) have this feature out of the box so cant understand why Jira service desk does not.

I can understand the feedback that I received from Jira support "Jira is designed to work with individual assignments, for the users to have better control over their work, so it can avoid that a certain task it could be overlooked." However this is likely the design that you had in mind for Jira core (for sprints, kanban, development etc type issues) and less applicable to an ITIL guided service desk where the ability to log to grouped teams such as desktop support, network support, etc is extremely important.