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  1. Jira Platform Cloud
  2. JRACLOUD-68226

CSV Import will not mark user as Inactive, even though it is checked

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
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      Summary

      When performing a CSV import, JIRA will check if the Assignee or Reporter field has a user that doesn't exist in User Management and create a user for it. At the end of the import, JIRA will prompt to leave the users as Inactive. Even though that is checked, the users will be Active after that.

      Steps to Replicate

      1. Perform a CSV Import, where the CSV file contain a user is not an existing user in the instance.
      2. At the end of the import, click Leave them as Inactive for now option.

      Expected Result

      The users should be set to Inactive.

      Current Result

      The users will be marked as Active.

      Workaround

      Leave the Assignee and Reporter field unmapped. JIRA will not check for the users and won't create any users.

      Additional Note

      This bug is similar to https://jira.atlassian.com/browse/JRACLOUD-67816

              ohookins@atlassian.com Oliver Hookins (Inactive)
              jgan Jonathan Gan (Inactive)
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                Created:
                Updated:
                Resolved: