Summary

A JIRA backup with attachments fails with a Media API timeout and displays the following error:

Read timed out
But don't worry, we'll fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
Timestamp: 1480550135926

In the background, the backup actually succeeds but users do not get the link to download the backup file.

Environment

• JIRA Cloud v

Steps to Reproduce

1. Go to Backup Manager
2. Tick option to Include attachments
3. Click on "Create Backup for Server"

Expected Results

JIRA Backup completes and a link is displayed to download the full backup zip file.

Actual Results

Workaround

Contact Cloud Support to check the directory /data/jirastudio/jira/home/export as the file is usually exported correctly to that location despite seeing the error.