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Type: Bug
Resolution: Fixed
Priority: Highest
Fix Version/s: 1000.784.1
Affects Version/s: 1000.718.6, 1000.718.5, Archived Jira Cloud
Component/s: Migration - Server to Server
Labels:

Support reference count:
174
Symptom Severity:
Severity 2 - Major
UIS:
1,880
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

Summary

A JIRA backup with attachments fails with a Media API timeout and displays one of the following errors:

Woah! Something went wrong!
Unexpected error during export has occurred

Or:

Export error
Error: BACKUP_MOVE_ERROR. Undefined Media API error
But don't worry, we'll fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
Timestamp: xxxxxxxxxxxxx

Generating backup for server stuck at: Exporting attachment xxx of xxxx
Or:
Export error
Read timed out
But don't worry, we'll fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
Timestamp: xxxxxxxxxxxxx

Environment

JIRA Cloud v1000.552.1 & v1000.552.3 with many attachments

Steps to Reproduce

Go to Backup Manager
Tick option to Include attachments
Click on "Create Backup for Server"

Expected Results

JIRA Backup completes and a link is displayed to download the full backup zip file.

Actual Results

The below exception appears in JIRA log:

2016-11-16 21:49:07,189 Long running task: OnDemandBackup ERROR sysadmin 1227x109609x1  104.192.142.137 /rest/obm/1.0/runbackup [c.a.o.backupmanager.rest.OnDemandBackupTask] Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.service.JiraBackupService@1a0085
com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT.
com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR.
Undefined Media API error

Full error logged:

2016-11-16 21:49:07,187 Long running task: OnDemandBackup INFO sysadmin 1227x109609x1  104.192.142.137 /rest/obm/1.0/runbackup [c.a.j.m.metric.MediaApiServiceClientMetrics.privacy-safe] Published MediaApiAnalyticsEvent
java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
	at java.net.SocketInputStream.read(SocketInputStream.java:170)
	at java.net.SocketInputStream.read(SocketInputStream.java:141)
	at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
	at sun.security.ssl.InputRecord.read(InputRecord.java:503)
	at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973)
	at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930)
	at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
	at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:139)
	at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:155)
	at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:284)
	at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:140)
	at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:57)
	at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:261)
	at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:165)
	at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:167)
	at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:272)
	at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:124)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:271)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:71)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:220)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:164)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:139)
	at com.atlassian.media.client.impl.HttpClientMediaApiClient.createFile(HttpClientMediaApiClient.java:617)
	at com.atlassian.media.client.impl.HttpClientMediaApiClient.createFileFromBinary(HttpClientMediaApiClient.java:480)
	at com.atlassian.jira.media.MediaApiServiceClientImpl.lambda$createFileFromBinary$2(MediaApiServiceClientImpl.java:81)
	at com.atlassian.jira.media.MediaApiServiceClientImpl.performRequest(MediaApiServiceClientImpl.java:137)
	at com.atlassian.jira.media.MediaApiServiceClientImpl.createFileFromBinary(MediaApiServiceClientImpl.java:81)
	at com.atlassian.jira.media.DescribedMediaApiServiceClient.createFileFromBinary(DescribedMediaApiServiceClient.java:55)
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.moveFileToFilestore(JiraBackupService.java:402)
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:197)
	at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:86)
	at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
2016-11-16 21:49:07,189 Long running task: OnDemandBackup ERROR sysadmin 1227x109609x1  104.192.142.137 /rest/obm/1.0/runbackup [c.a.o.backupmanager.rest.OnDemandBackupTask] Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.service.JiraBackupService@1a0085
com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT.
com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR.
Undefined Media API error
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:208)
	at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:86)
	at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR.
Undefined Media API error
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.moveFileToFilestore(JiraBackupService.java:410)
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:197)
	... 7 more
Caused by: java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
	at java.net.SocketInputStream.read(SocketInputStream.java:170)
	at java.net.SocketInputStream.read(SocketInputStream.java:141)
	at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
	at sun.security.ssl.InputRecord.read(InputRecord.java:503)
	at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973)
	at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930)
	at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
	at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:139)
	at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:155)
	at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:284)
	at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:140)
	at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:57)
	at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:261)
	at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:165)
	at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:167)
	at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:272)
	at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:124)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:271)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:71)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:220)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:164)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:139)
	at com.atlassian.media.client.impl.HttpClientMediaApiClient.createFile(HttpClientMediaApiClient.java:617)
	at com.atlassian.media.client.impl.HttpClientMediaApiClient.createFileFromBinary(HttpClientMediaApiClient.java:480)
	at com.atlassian.jira.media.MediaApiServiceClientImpl.lambda$createFileFromBinary$2(MediaApiServiceClientImpl.java:81)
	at com.atlassian.jira.media.MediaApiServiceClientImpl.performRequest(MediaApiServiceClientImpl.java:137)
	at com.atlassian.jira.media.MediaApiServiceClientImpl.createFileFromBinary(MediaApiServiceClientImpl.java:81)
	at com.atlassian.jira.media.DescribedMediaApiServiceClient.createFileFromBinary(DescribedMediaApiServiceClient.java:55)
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.moveFileToFilestore(JiraBackupService.java:402)
	... 8 more
2016-11-16 21:49:07,190 Long running task: OnDemandBackup WARN sysadmin 1227x109609x1  104.192.142.137 /rest/obm/1.0/runbackup [c.a.workcontext.api.WorkContextManager] Created WorkContext leniently (see: go/work-context-lenient-mode-errors) thread: 
com.atlassian.workcontext.api.LenientWorkContextException
	at com.atlassian.workcontext.api.WorkContextManager.getPrivateWorkContext(WorkContextManager.java:144)
	at com.atlassian.workcontext.api.WorkContextLocal.get(WorkContextLocal.java:71)
	at com.atlassian.seraph.auth.AuthenticationContextImpl.getUser(AuthenticationContextImpl.java:13)
	at com.atlassian.jira.security.JiraAuthenticationContextImpl.getLoggedInUser(JiraAuthenticationContextImpl.java:84)
	at com.atlassian.jira.security.JiraAuthenticationContextImpl.getUser(JiraAuthenticationContextImpl.java:105)
	at com.atlassian.jira.security.JiraAuthenticationContextImpl.getI18nHelper(JiraAuthenticationContextImpl.java:125)
	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.provideApplicationResourceBundle(JiraBackupService.java:306)
	at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.getLocalizedMessage(OnDemandBackupTask.java:124)
	at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:100)
	at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
2016-11-16 21:49:07,191 Long running task: OnDemandBackup WARN sysadmin 1227x109609x1  104.192.142.137 /rest/obm/1.0/runbackup [c.a.o.backupmanager.rest.OnDemandBackupTask] com.atlassian.ondemand.backupmanager.service.JiraBackupService@1a0085 fails to provide text via configured resource bundle. Can't find resource for bundle java.util.PropertyResourceBundle, key backupmanager.PROBLEM_DURING_EXPORT. Trying to resolve directly.

Notes

A backup without attachments succeeds.
The problem is with the Attachments and an unexpected timeout from the Media API service.
There is work already being done to improve the backup resilience to this errors and prevent this problem.

Workaround

A retry of the backup with attachments may succeed as it depends on an external service load.
Contact Cloud Support to check the directory /data/jirastudio/jira/home/export as the file is usually exported correctly to that location before the error.

is related to

JRACLOUD-65335 Backup created gives timeout error

Closed

CONFCLOUD-52759 Confluence Backup fails due to Media Api "Service Unavailable"

Closed

relates to

JRACLOUD-63214 Backup fails with Media API timeout error

Closed

HOT-54462 Loading...

HOT-50548 Loading...

HOT-52536 Loading...

caused by: VPP-2724 Loading...

is blocked by: HOT-62282 Loading...

is caused by: VPP-2327 Loading...; VPP-2562 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 1 caused by, 1 is blocked by, 2 is caused by, 4 mentioned in)

Details

Description

Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Workaround

Attachments

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