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  1. Confluence Cloud
  2. CONFCLOUD-52759

Confluence Backup fails due to Media Api "Service Unavailable"

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      Summary

      The following error is shown when creating a confluence site backup

      Export error
      Failed to upload application/zip file to filestore. Failure: Failure
      {cause=null, reason=BAD_STATUS, message=' Service Unavailable The service is temporarily unavailable. Please try again later. ', httpStatusCode=500}
      
      But don't worry, we'll fix it for you!
      You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
      Timestamp: 2016-12-27T18:35:56.323-05:00
      

      Environment

      • Confluence Cloud

      Steps to Reproduce

      On a large Confluence site

      1. create a backup with attachments

      Expected Results

      Backup completes and is available for download from the filestore location

      Actual Results

      An error is shown on screen.

      Notes

      The backup itself was created and the process failed to upload it to the filestore location due to the service responding a 500 error message "Service Unavailable"
      The backup file on the /home/temp/ directory is removed soon after the process fails.
      Although the remote service is unavailable, it is not ideal for Confluence to fail without retrying at another time or saving the file locally for a longer period of time so a workaround can be provided to customers.

      Workaround

      For testing purposes, creating a backup without attachments normally works as the file is significantly smaller.

              pwallach Phil Wallach
              mfernandezbadii Mauro Badii (Inactive)
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                Created:
                Updated:
                Resolved: