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  1. Jira Platform Cloud
  2. JRACLOUD-63563

Improve error message on 'Some issue types are unavailable due to incompatible field configuration and/or workflow associations'

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      When customer is trying to update/edit/create an issue, the following message shows up:
      Some issue types are unavailable due to incompatible field configuration and/or workflow associations (source)

      As a workaround to use the unavailable issue types, users would have to use the MOVE feature.

      Suggested Solution

      It would be nice to:

      1. Be able to edit that error message
        OR
      2. Add more details to the user saying that s/he will have to use the MOVE feature
        OR
      3. Remove that message at all

      Workaround

      As a workaround, customers can add a "warning" into the Issue Type field description. To do so you can go to: Issues > Field Configuration > Issue Type > Edit.

      Alternatively, change to the new issue view.

      Notes

      This issue is fixed in the new issue view; with the new issue view, when you try to change the issue type, it automatically prompts you into the move operation.

              Unassigned Unassigned
              ediel Elisa [Atlassian]
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              20 Vote for this issue
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                Created:
                Updated: