Export to Excel CSV is displaying username instead of full names

Summary

Export to Excel CSV is not displaying full name of users in file.

Environment

• JIRA Version 1000.285.1

Steps to Reproduce

1. Log into JIA Cloud instance
2. Issues > Search for issues
3. Make sure either Assignee or Reporter is field is being displayed
4. Export Icon (Top right) > Export Excel CSV (all fields or current field)

Expected Results

• For the CSV to export a file with user Full Name

Actual Results

• CSV file exported contains username instead of full names

Workaround

• As a workaroud you can use the Export HTML Report (current field/all fields). You can then edit the name of the file from <filename>.html to <filename>.xls and it should open up in your spreadsheet program. You may run into this bug: https://jira.atlassian.com/browse/JRA-61891