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  1. Jira Cloud
  2. JRACLOUD-62366

Export to Excel CSV is displaying username instead of full names

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary

      Export to Excel CSV is not displaying full name of users in file.

      Environment

      • JIRA Version 1000.285.1

      Steps to Reproduce

      1. Log into JIA Cloud instance
      2. Issues > Search for issues
      3. Make sure either Assignee or Reporter is field is being displayed
      4. Export Icon (Top right) > Export Excel CSV (all fields or current field)

      Expected Results

      • For the CSV to export a file with user Full Name

      Actual Results

      • CSV file exported contains username instead of full names

      Workaround

      • As a workaroud you can use the Export HTML Report (current field/all fields). You can then edit the name of the file from <filename>.html to <filename>.xls and it should open up in your spreadsheet program. You may run into this bug: https://jira.atlassian.com/browse/JRA-61891

       

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              Unassigned Unassigned
              jromero@atlassian.com Jose R.
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              Dates

                Created:
                Updated:
                Resolved: