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  1. Jira Platform Cloud
  2. JRACLOUD-45967

Default Avatar is not displayed on Email Notifications

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      The default bundled avatar is not attached to notification emails when Gravatar is disabled.

      Steps to Reproduce

      1. Install JIRA;
      2. Configure an Outgoing Mail;
      3. Navigate to the General Configuration page and turn Gravatar off.
      4. Make sure the your user is configured to receive notifications from their own changes.
      5. Comment on an issue.

      Expected Results

      The user would receive the notification and the default avatar would be displayed on the notification body.

      Actual Results

      The avatar image is not attached to the notification email.

      Default Bundled Avatar Chosen Bundled Avatar Chosen Custom Avatar

      Notes

      • In the examples above, the OSX Mail application shows there are only 3 attachments in the email with the missing avatar, while it has 4 attachments in the other two.

        1. chosen-bundled-avatar.png
          chosen-bundled-avatar.png
          86 kB
        2. default-bundled-avatar.png
          default-bundled-avatar.png
          98 kB
        3. chosen-custom-avatar.png
          chosen-custom-avatar.png
          82 kB

              ialexeyenko Ignat (Inactive)
              mfernandes@atlassian.com Matheus Fernandes
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                Created:
                Updated:
                Resolved: