I just can't believe this toke 20 years to achieve

I  hope readding the reply feature asap. it's such a great feature. 

Seems there is a new update as of 01-02-2025, but it's only been made as a change to the Issue Description, so we haven't gotten any emails about it.

I've been watching this for over 5 years. I'm done.

You guys have no threaded comments, but... but you have comments AI GPT built in..! 🤡

It is a bit shocking that this basic functionality exists in other apps but it takes over a year for Atlassian to launch. I think there needs to be a fire cracker dropped into the org to prioritize basic features like this which are table stakes. I sometimes wonder why people stick with Jira given the pace of development…. 

https://getsupport.atlassian.com/browse/JST-1072783

I wish there were threaded comments here so I could share my condolences with the product manager who just told us his team sucks at rolling out new features.

I wanted to say good job in reply to your comment tbhatia@atlassian.com , but I don't have that feature, so I hope to do it after roll out.

This group will widely celebrate that we (in the seemingly near future) no longer have to receive email updates on Jira not addressing the issue. A great step forward however you choose to solve the problem! 

Picture of us celebrating in the office right now

Hi all,

I'm a Product Manager on Jira and part of the team working on building out threaded comments and we wanted to share an update with you all.

This has been one of the longest running and highly requested JAC tickets from you all - thank you for being super patient with us to resolve this. Building threaded comments is a table stakes feature so that teams can have meaningful discussions in Jira. It is unfortunately not a trivial amount of effort to add threaded comments in Jira, which is part of the reason why it has taken so long to prioritise this effort.

As some of you have noticed, we have recently been trialling a version of threaded comments. As a result, we now have a path towards adding threaded comments in Jira.

I’m excited to share that we will be launching threaded comments early H2 FY25! In order to achieve this, we will need to temporarily roll back the recently shipped experience.

What this means if you used the rolled back experience:

• There is no data loss. Your comments and associated data have not been affected.

• Until we roll threaded comments again, messages that were represented as a thread, will be temporarily flattened.

• Once we roll threaded comments out again, all previous threaded comments will be shown as threads again.

It isn't ideal to temporarily flatten threads, however after evaluating all the trade-offs, this is the difficult decision we needed to make in order to deliver the best possible overall experience as quickly as possible. 

We can’t wait to finally roll threaded comments out for you all. Thank you all for your feedback - our product teams have been closely following your feedback from this ticket, community and support. Please continue to follow along on this ticket for updates as we start to roll threaded comments out.

Tushar

Product Manager, Jira

Hey, for all of you for whom this feature appeared on October 7, 2024 and is suddenly no longer available as of today (November 26): support told me that it was an “experiment” by the developers on certain free and standard tenants.
It is not yet clear if and when the feature will be rolled out.

Hi Jira can do it but need pay more money for a new app "Threaded Comments for Jira", it's incredible that you want to make money in such a basic function . 

Disappointment very much!

We also want to have that feature in order to follow-up easily on discussions. It's a very basic chat functionality.

I would be happy if we could simply reply to a comment and it would pull in the context of the comment you're replying to as a part of it. Similar to how replying to a text message or teams message works.

23db24581917 I'm on Jira Cloud and I'm not seeing it yet either. Hope it gets added soon

Yep, still there as of this morning 23db24581917 (UTC-10)!

23db24581917 yeah, I do. Just a note that this is only available in Jira and not in JSM or JPD.

Atlassian is probably A/B testing this since it seems that only a few people have this feature enable.
b7c5c463dc9a, cd8957899f56, david.moore2 Do you still have that reply link button? Anyone else?

2239430e27fb

We have considered this request, and we regret to inform you that we will not build the threaded/nested comments feature in Jira for the foreseeable future.

Can you or someone from your team give a proper explanation on why this feature cannot be added.

So it looks like the Reply button (with the threaded style) just appeared in our production instance too b7c5c463dc9a !

Only problem being is that the "replies" seems to have lost the "You have an unsaved / draft comment"!

If any Atlassian Dev's (2239430e27fb) are looking, might want to check that...

Yes, and there are a few things that I would like to see, if someone is actually working on this behind the scenes.

1. Ability to modify existing comments in two ways:
   • Move existing comment to become a nested comment aka reply of another comment by ID or other identifier.
   • Move existing comment to become a top-level comment (if someone pressed reply and opened a topic by mistake).
   • Move existing comment to another task (if someone replied in the wrong task).
2. For the time being, replying to replies does not go to the second level. Is it possible to allow more sublevels?

Interesting... Follow up on b7c5c463dc9a's comment.

I just noticed there's a Reply button on my private Jira instance and this is what it looks like. However, this doesn't seem to be rolled out on any business/client sites just yet.
Note that I don't have Threaded Comments or any other app for nested comments installed on this site.

Update - image link: https://imgur.com/a/vqkV35z

Is it just me or this was just added today?

So ridiculous that this feature isn't available and after 20 years of waiting too. This is default everywhere else, including Atlassian's own Confluence. We're a very small development team and unthreaded comments in JIRA are so difficult to follow even for us. I can't imagine if I were on a team of dozens and dozens of developers.  

Hello everyone,

We just released a browser extension that add threads to the native comments. Check it out here: https://chromewebstore.google.com/detail/jira-threaded-comments/iebdnelohkccnfpleafffkkikkojmgih

It works just in your browser and no data is shared outside. It's only available for Chrome, Edge and other Chromium browsers, but we're working on publishing it to Firefox add-on store. 

Disclaimer: It's a paid extension, but there's a one-week trial period for you to tell if it's useful.

Let me know, what you think!

Even if the Reply option on a Comment would simply start a new Comment with the Comment being replied to already populated as quoted text... that would be a net improvement here.

2239430e27fb If it has been decided that this will not be implemented, how about closing this ticket?

Forced to a 3rd Party marketplace app for threaded comments that has a poorly executed UX.  This is so typical of Atlassian.   

Hey Product team, it's little things like this that force attrition from your products. You are losing loyalty over the most standard of features. 

Hi  eirens,

Lets start with the Marketplace leader - Threaded Comments for Jira - Data Centre & Cloud by Votazz
See here:- threaded-comments-for-jira

Can somebody list Jira alternatives here which provide threaded comments? It's time. And it is relevant information to an argument that Jira is behind the competition by not doing this. Let's list the specific competition.

Hi 5fc4e3faaf52,

I saw your message and wanted to reach out. My name is Zak, and I work on the Product team for Threaded Comments for Jira. Unfortunately, we cannot default to the Threaded Comments tab in Jira Cloud issues. We are in contact with the Product team at Atlassian, who manage the Comments tab. They're aware of this, and we're advocating for the change. Hopefully, this will be something they will commit to soon. In the meantime, I would love to chat more about your experience using Threaded Comments for Jira. If you're interested, I have a Calednly page set up for Product Discovery.

Look forward to hearing from you soon. 

Zak

💯💯💯 what 5fc4e3faaf52 said. Every single customer you have would tell you that they would want threaded comments. It is extremely difficult to follow a discussion in a Jira ticket without them. This should be part of the base Jira product.

I'm really disappointed to see the above "we won't be doing this" notice. I'm now at my second company that has heavily used Jira and this was not just a desired feature, but an expected one. It's in every chat tool. It's even part of Bitbucket and Confluence comments.

We tried "Threaded Comments for Jira" and hated it because every time you open up an issue you have to pause and remember to click the "Threaded Comments" tab at the top of the comments section. Which isn't ever where your head is at when you're discussing something. On a team of ~35 active users, no one used it for this reason. Even the person who pushed us to get it kept forgetting about it.

Hi All,

On 31st May 2024, we have released a new version of Threaded Comments for Jira - Cloud

We have made a number of enhancements to improve your experience on Thread Comments for Jira - Cloud

• Improved UI for better readability of busy threads

• • You can now see a line between profile pictures and comment threads to help better identify comments, replies and threads

• Now, you can collapse and expand threads to hide or show busy discussions

• When a user deletes a comment in a thread it will say 'Deleted comment' to help retain the conversation thread

• Now retains the time and date of deleted comments to improve sort orders

• Fixed a bug that deleted the replies to a deleted comment in a thread

• Fixed a bug that allowed users to edit comments without opening the text edit box

We're working with Atlassian to help improve the experience of Threaded Comments for Jira Cloud.

Check it out here:- https://marketplace.atlassian.com/apps/1212145/threaded-comments-for-jira?hosting=cloud&tab=overview

Please contact us if you have any questions, feature suggestions or issues with Threaded Comments for Jira - Cloud

Regards,

Votazz Dev & Support Team

It's probably going to be released in ~2030. But unfortunately not included in Jira Standard or Premium. You have to subscribe Jira Premium Comments Plus Extra with just $29/month per user. Limited for 100 threads per user.  Then you can buy another 100 threads premium extra bundle per user for just 99 $ per bundle.

Hi  C. Nguyen,

As we said to Afsal earlier this month,

We have NO control as what Atlas does in app development

But in the meantime, why not consider discount offer for our Threaded Comments Cloud

We are offering a 25% discount for new Community Cloud users as follows:-

App:- Threaded Comment for Jira- Cloud

Discount:- 25%

Hosting:- Cloud

Promo Code:-  TCOA8989

Promo Expiry:- 31st May 2024

Enjoy

Regards

Peter, votazz Support Team

I can't believe it's 2024 and after 20 years, Atlassian still refuses to add such a basic feature such as threaded comments. So ridiculous! And they have the audacity to say they take user feedback seriously.

Hi Afsal.

We have NO control as what Atlas does in app development

But in the meantime, why not consider our discounted offer for Cloud

Regards

Peter, votazz Support Team

Hi,

Still Atlassian Team are trying to market an addon instead of building the basic functionality in their Jira instance. Most of the tools which competing with Jira had the threaded comments or reply comment as a basic feature and you are asking us to spend more money to get this feature. If, someone can develop the solution as an addon why Can't the Atlassian team can work on this and provide that as solution to all in Jira cloud?

Thanks,

Afsal.

Hi again Julien,

We have had second thoughts on your budget and cost issue

We have decided and are happy to assist you, and the entire Threaded Comments JiraCloud Community

We are offering a 25% discount for new Community Cloud users as follows:-

App:- Threaded Comment for Jira- Cloud

Discount:- 25%

Hosting:- Cloud

Promo Code:-  TCOA8989

Promo Expiry:- 31st May 2024

Enjoy

Julien,

Send a support request to votazz and I will organise a discount promo code for your use

Peter

Hi Peter,

Don't get me wrong, I personally think you're doing a great job with this add-on.
But I cannot get a buy in from IT or management because the price does no justify the value this add-on brings.
We have about 100 users and growing. When I request a yearly budget of 1800USD for threaded comments, I'm getting laughed at.

Cheers.

Julien.

Well, it's been a little over half a year since I made my comment, and I guess I got your explanation as to why this feature won't be implemented. Very shameful, and I'm wondering how this behavior matches your core values (specially the bull related one). 

But it's not all bad! it's nice to see so many people who also care the usability of the products they use! so I thank (almost) everyone in this comment section for sharing your feedback with the world! Do know your efforts are appreciated by some.

Cheers!

Hi Julien,

We appreciate your comments and feedback
We acknowledge that Votazz Threaded Comments is the number 1 feature requested by users  
We accept that it does not offer everything native comments do
This is why we welcome your suggestions as to how we may improve the app and make it work more effectively for you & your team
We have scheduled a new release of Threaded Comments for Cloud for next week 1st May, and Threaded Comments for Data Centre by mid-May

Hi Zaz,

Thanks for the feedback regards :-

• You can't add attachments to comments, even images (!!!!!!)
• You also can't add reactions, but that's minor.

We are aware of these limitations, but unfortunately it is beyond our control

See below:-

Atlassian Response - 1st April 2024

Following up on the inability to handle images & other non-test media in Threaded Comments Cloud, we got another reply from Anna at Atlassian saying she's struggling to get any answers from the Atlassian product team. 

Our fear is that it's just not possible and the lack of answers from Atlassian seems to confirm this.

I just checked out the suggested add-on and it is a non-starter for several reasons:

• You have to go to a Threaded Comments tab – 95% of people will never do this
• You can't add attachments to comments, even images (!!!!!!)

You also can't add reactions, but that's minor. After finding these two problems I didn't bother to check it out further.

It is incredible that this is still not addressed and is easily one of the feature gaps mentioned to me most frequently as an administrator. Do better.

Thanks Rohit,

I have paseed your suggestion over to our dev team to investigate and implement, as appropriate

Regards

Peter, votazz Support Team

Come on guys. It's such a pain to know who has replied to which issue in the single email thread. How could you not implement this simple and very important feature ? 

53fe6159a219 added a comment - 08/Mar/2024 11:06 AM
We should celebrate!
20 years of ignorance... Or being ignored....

Only one more year and the issue will be legally (in the U.S.) allowed to go to a bar and drink its sorrows away about not being implemented

We should celebrate!
20 years of ignorance... Or being ignored....

Next week it's going to be 20 years! 🎉🎉🎉🎉

Atlassian you cannot just ignore such a popular request that easily, this is not how things work and definitely not how you should care about your customers. Just look at this ticket history, just look at what other tools offer, just look at how shamelessly you ask us to pay for a 3rd party plugin for a feature that should have been built in from the beginning. Not ashamed, really?

You will not get rid of this request by ignoring it. This HAS to be implemented. It works in Confluence. I really start to believe the royalties you get from 3rd party vendors offering this feature is the only thing motivating you not to do it.

Interesting how an hour before Atlassian gives an update that they aren't going to make this obvious feature happen a person from the vendor they suggest creates and edits a post pushing their tool....

Makes me wonder if "Vendor lobbied for us to not take away their revenue stream" is a resolution status in the backend of this ticket.

Can we please re-open JRACLOUD-6412 so at least we get a reply button?

Quite disappointing, Jira promotes management of development but in order to manage it we need to make finding information easier than what it is and trying to match a comment to a string of another comment without it being nested is virtually impossible, try this, in Outlook  turn conversation settings on and off.

When it's on finding information is easy, the context of a reply makes sense because we all multitask, without context, to get context takes time, which is inefficient.

Imagine texting 20 of your friends and each reply is a single message, you have no idea what each of the 20 is responding to, so you ask more questions, and get more answers, now you have a sea of responses but no idea what it is responding to.

Turn conversation settings on and you can multitask more effectively in your work day, why is this? Because of the context it provides, your platform do not offer this so it doesn't do what it intends to do.

Developers are complaining that they are spending to much time talking offline, and then not capturing the information, and as result can not be supported by someone other than the one who had the conversation, so not very AGILE now are we?

You promote yourselves as AGILE, but it is not.

Frustrating that you are withholding basic functionality and forcing us to buy a plugin

It's crazy that this is the 6th most upvoted feature, which has been open since 2004...TWENTY YEARS...why did it take 20 years to tell us this is not going to be a feature? Very disappointed. Almost every alternative I've looked at has this feature. Hell, even Confluence has this feature.

I have a feeling that the reason we won't have this feature is because Atlassian cares more about having developers in its marketplace than having satisfied customers. 

I would reply to the comment that states they will not be implementing this feature with a negative reply...  but, alas, I cannot directly.  Because, oh yeah, no threaded comments.

There are 130,000 + users of  Threaded Comments for Jira

The app is available on Cloud & Data Centre 

Check it out here:-  https://marketplace.atlassian.com/apps/1212145

We release a new version every alternate month, and welcome your suggestions

Hi everyone,

Just wanted to drop a quick note about our gadget, IssueGlance Gadget for Jira (https://marketplace.atlassian.com/apps/1233213/issueglance-gadget-for-jira?tab=overview&hosting=cloud). Along with showing the last comment and recent activity on your dashboard, you can also quickly reply to comments and include the previous message as a block quote. 

Best regards,
Edouard @Buildmyapp Labs

Comment threads are pretty standard now, I was really surprised when we started using Jira recently that this is not an available function.

Redmine has this feature since ages, I don't think this is such a big feature to wait so long. Considering there is already a feature to add emojis on a comment.

Atlassian Update: 3rd April 2017
Hi all,

Again, thank you for participating in this issue, either by voting, commented or just watching. We highly value your feedback in all forms, and through suggestions in jira.atlassian.com is not different. We use this channel often to learn the best we can with how customers use JIRA and how we can continue to improve the experience for as many users as possible.

While this is currently not on our roadmap in the next 12 months, we do hope to address this in the future, in a similar way to how Confluence does it today.

There are 1400+ upvotes on this issue, and countless comments. Why would this not be taken care of 19 years after the original request?  Was this update in 2017 just a lie?

Sorely missing this feature!

I ask myself, if there is any possibility to receive a feedback on this from Jira Support. Last update was made in 2017 telling that it's not planned for 2018

Back again. I've just had to respond to a very long-running and tangled thread in a ticket. We're responding to each other like boomer lawyers do in email chains by saying stuff like "Please see my comments in red", and then another person commenting in purple... etc. 

Ouch  

Threaded commenting is an essential function in today's digital era! My team has expressed frustration over the challenge of keeping track of comments effectively, underscoring the fundamental need for threaded discussions.

Please consider this request. It's possible in Confluence so why not Jira issues? It would be so valuble to reply to a comment, especialy when the comment history is long and complicated.

I don't have an account but does anyone here have Twitter (or is Threads being used enough?) and can take it there, where it would get more publicity? Not sure that if I make one just for that, an account with 0 history would be even considered.

I just wanted to come by and let you guys know I have a brother who will be taking a drivers license exam next year, and is close to graduating form college.

He was born a few months after this request was made.

Nobody is asking for fancy features, we just want to be able to reply to comments. And I'm sure 16 years of tech debt or whatever might be a lot to go through, but I think it's pretty safe to say it isn't an insurmountable task for a company your size, and at this point I'm wondering if this is a deliberate design decision on your part, on which case I'd love to see an explanation for it, assuming there's any.

Either way, if you have any feedback/comments to send my way, just make sure to repl- excuse me, tag me in here.

Cheers

Even just the ability to reply to a comment like in MS Teams chats would be helpful.

https://support.microsoft.com/en-us/office/reply-to-a-specific-message-in-chat-in-microsoft-teams-940c614c-4f07-41d4-850b-90f11da8329b

It's embarrassing that a paid platform doesn't have a so standard feature that a lot of software/platforms/forums/... have for free and also here we can read your update of 6 years ago in which you stated that this feature is already there in Confluence.... 6 years ago!

I don't have a need for threaded external comments, only internal ones. Often we have agents leaving comments just replying to each other with "thanks" or "understood" and having these in a thread would save endless scrolling in long running tickets. (emoji are fine at times, but sometimes actual words are more precise)

Personally, I think they might be annoying or hard to track if external comments are also threaded.

Additionally: was this really raised in 2004? 

We are in 2023 and the simplest feature of replying to a single comment is not possible? And this for a paid product? Shame on you.

I cannot understand why this issue still existed but fixed, after creating it almost 20 years ago! 

This shouldn't be a bug in technique, and must to be a bug of humanity from Atlassian.

The cons of corrent linear layout are:

1. You cann't see which comment is related to another one.
2. When I add a comment, if the page is too long, I cann't see the orignal comment which I want to reply. I need to see it while editing if it contains many text.

This should be a must-have in Jira.   It has already been implemented in Atlas and lots of other tools as suggested by many.   Adding my sincere request for Atlassian to consider these cries for this feature and actually deliver. 

Threaded comments with a comment ID reference is a necessary feature in such project management tools. That will help us to ensure the reply comments should address the corresponding main comment etc. In the Jira Server version, we internally developed some workaround to manage that it worked well for last few years. Now as we need to move to Cloud, that kind of workaround seems very difficult to implement, so we strongly demand an immediate attention to resolve the threaded comment request ion the Jira cloud plat form. I don't think it's hard to implement on Atlassian side as the similar feature is there in Confluence comments section.

It's embarrassing that in 2023 the feature is not only missing but the request is also being ignored. It's a standard feature for many ticket-management solutions since it has proven its value, and it's absolutely needed here as well. 

Yes! This is a must-have for Jira Cloud, very disappointing that this hasn't been implemented and we're considering switching away just because of it!

Atlassian! It's 2023 already.

This is so embarrassing that there is no update for 6 years.

It's really disheartening that there has not been a single update from the Atlassian team on this. If there is a good reason why this cannot be implemented, just let us know! We have enough capacity to understand (if there is a technical reason for why this can't be implemented), and empathy (in case your team chooses to prioritize other important requests). A lot of us using Jira, after all, have to make these calls every day. 

But to ignore so many cries for action is unacceptable. To mark this issue as "gathering interest" when there isn't a single Jira user who would not find this helpful, is shameful. To carry on without acknowledging the issue and making your paying customers feel simply heard, is disgraceful. 

Our issue has a "gathering interest" badge! Perhaps if we get all friends to comment on it we'll get it to the attention of our Atlassian overlords?

@Atlassian people are paying for products, would be nice to have some feedback.

• When will this be implemented?
• If we want to exchange lot of information in the tickets, it can be a mess without the threads.

20 years of "gathering interest" and still not implemented. This is one of the many reasons that my team keep pushing to leave Jira and probably one that prevents people from signing up.

This cannot be that hard to implement. Just get it done already!!

It's been almost 20 years since this issue has been created and it is still not implemented?!

Yes hurry up and fix this. 

+1

+1. This feature would be very helpful

Would love to see this feature returned in a future release! It saves so much time

+1 on the reply feature in tickets.

Please implement! We lose productivity and efficiency by not having the reply feature. Thank you. 

Adding my comment to the many others saying that this basic functionality would be very useful for us.

It's not even on your roadmap?   This should have been a core req for comments.  Today comments require a user to copy a comment to a new one and post the replay under it. 

Please implement sooner!