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  1. Jira Cloud
  2. JRACLOUD-34062

Adding a comment through email containing attachments should trigger 'Issue Commented' event

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When adding a comment through email that contains attachments, the system triggers an 'Issue Updated' event.

      This is a problem because most users have images in their email signatures and the comments end up being added with unintentional attachments, which triggers an 'Issue Updated' event. If a user doesn't want to get notified every time the issue is updated but want to get notified whenever a comment is added, the user will receive nothing.

      These events should be triggered separately, the comment should fall under the 'Issue Commented' event and the file attachment should fall under the 'Issue Updated' event.

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          duplicates

          Suggestion - JRACLOUD-22417 Adding an Attachment AND Commenting OR send an email with an attachment Should Raise Event "Issue Commented"

          • Closed
          is duplicated by

          Suggestion - JRACLOUD-60782 Allow Issue commented Event to be triggered when adding attachment and comment via Email

          • Closed
          is related to

          Suggestion - JRACLOUD-33371 When attaching a file and writing a comment, JIRA triggers an 'Issue Updated' event

          • Closed

          Suggestion - JRASERVER-34062 Adding a comment through email containing attachments should trigger 'Issue Commented' event

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              Unassigned Unassigned
              brosa Bruno Rosa
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              Dates

                Created:
                Updated: