Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-31279

Browser Information not collected in Issue Collector in Cloud

XMLWordPrintable

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      Browser Information is not being collected at all the Issue Collector when the environment field is not on the default screen in the given project.

      Steps to Reproduce

      1. Create an empty JIRA instance
      2. Create a new project on that instance
      3. Create an issue collector inside the project making sure that the "Collect browser information" checkbox is checked
      4. Embed the issue collector on some website (e.g. http://jsbin.com/)
      5. Create issue using embeded collector
      6. Navigate to the issue

      Expected Results

      The new issue should have the browser information stored in the environment field.

      Actual Results

      The new issue doesn't have the environment field and it doesn't have the browser information.

      Notes

      The reason it happens seems to be that the environment field is no longer on default screens for projects and therefore is discarded during issue creation.

      Workaround

      To work around this issue add the environment system field to the default create screen in the project you set up the issue collector. New issues created in this project using issue collector will have the browser information collected in the environment field.

        1. env.png
          env.png
          59 kB
        2. Project_Demo_-_Fields_-_JIRA.png
          Project_Demo_-_Fields_-_JIRA.png
          171 kB

              Unassigned Unassigned
              mrawson Miranda Rawson
              Votes:
              13 Vote for this issue
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: