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  1. Jira Cloud
  2. JRACLOUD-12918

When performing a worflow transition on an issue operation it would be great to be able to see previous comments or the previous screen in general

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    • Resolution: Won't Do
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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When using JIRA for support, we follow a "bounce to customer" workflow and then put in a comment for the customer. But the customers previous comments are not visible and hence you have lost the "context" on what you are commenting on.

      It would be great if we could see the previous screen contents. Same as when you add a comment in general.

      The previous screen has the "context details" need to comment to the customer. I would suggest this applies to virtually any workflow action!

            Unassigned Unassigned
            bbaker ɹǝʞɐq pɐɹq
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