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  1. Jira Data Center
  2. JRASERVER-12918

When performing a worflow transition on an issue operation it would be great to be able to see previous comments or the previous screen in general

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Details

    • Suggestion
    • Resolution: Won't Do
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      When using JIRA for support, we follow a "bounce to customer" workflow and then put in a comment for the customer. But the customers previous comments are not visible and hence you have lost the "context" on what you are commenting on.

      It would be great if we could see the previous screen contents. Same as when you add a comment in general.

      The previous screen has the "context details" need to comment to the customer. I would suggest this applies to virtually any workflow action!

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JRASERVER-14658 Show additional information during workflow, i.e. closing, reopening an issue.

          • Closed

          Suggestion - JRASERVER-15853 Load Workflow Action/Operation screens into a pane on the issue page

          • Closed

          Suggestion - JRASERVER-16119 See history of comments when adding a file?

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-13225 On hitting the Resolve Issue button , page should also show the issue details .

          • Medium - Medium priority issues
          • Closed

          Suggestion - JRACLOUD-12918 When performing a worflow transition on an issue operation it would be great to be able to see previous comments or the previous screen in general

          • Closed

          Activity

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              Unassigned Unassigned
              bbaker ɹǝʞɐq pɐɹq
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              Dates

                Created:
                Updated:
                Resolved: