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  1. Jira Cloud
  2. JRACLOUD-12918

When performing a worflow transition on an issue operation it would be great to be able to see previous comments or the previous screen in general

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    • Suggestion
    • Resolution: Won't Do
    • None

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When using JIRA for support, we follow a "bounce to customer" workflow and then put in a comment for the customer. But the customers previous comments are not visible and hence you have lost the "context" on what you are commenting on.

      It would be great if we could see the previous screen contents. Same as when you add a comment in general.

      The previous screen has the "context details" need to comment to the customer. I would suggest this applies to virtually any workflow action!

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          is related to

          Suggestion - JRASERVER-12918 When performing a worflow transition on an issue operation it would be great to be able to see previous comments or the previous screen in general

          • Closed
          relates to

          Sub-task - The sub-task of the issue JRACLOUD-13225 On hitting the Resolve Issue button , page should also show the issue details .

          • Medium - Medium priority issues
          • Closed

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              Unassigned Unassigned
              bbaker ɹǝʞɐq pɐɹq
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                Updated:
                Resolved: