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  1. Jira Data Center
  2. JRASERVER-5015

Attach screenshot when creating issue

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      In JIRA 3, you can add an attachment on the 'create issue' screen, but not add a screenshot. This is a bit inconsistent and non-optimal, because often one raises an issue armed with a screenshot, and the only later add other attachments. We should have the option to display the screenshot applet directly on the create issue page.

            [JRASERVER-5015] Attach screenshot when creating issue

            Thanks for that Warren. Looks like I was looking in the wrong section to find release notes - thanks for the info on OnDemand vs. Server.
            The "See it twice" was in reference to the fact I could not find the menu, so ended up pasting the required screenshot into a comment - which had the affect that it showed in the comment, as well as the attachment area, which seemed like overkill. I've since been pasting new screenshots back into the main description as that only shows them in the attachment area.
            Only functionality we've lost now is the ability to title/name the screenshots (it's possible I just can't see/find it). I used to use this functionality regularly to define the screenshots (i.e. pre-change, post-change).

            Peter Herring added a comment - Thanks for that Warren. Looks like I was looking in the wrong section to find release notes - thanks for the info on OnDemand vs. Server. The "See it twice" was in reference to the fact I could not find the menu, so ended up pasting the required screenshot into a comment - which had the affect that it showed in the comment, as well as the attachment area, which seemed like overkill. I've since been pasting new screenshots back into the main description as that only shows them in the attachment area. Only functionality we've lost now is the ability to title/name the screenshots (it's possible I just can't see/find it). I used to use this functionality regularly to define the screenshots (i.e. pre-change, post-change).

            Wazza added a comment -

            Hi herring7383,
            Our Cloud (OnDemand) releases are always ahead of our Server releases. JIRA Cloud is now at 7.0.0-OD-02, which includes this functionality. You can read more on the recent releases here https://confluence.atlassian.com/display/Cloud/23+August+2015+to+29+August+2015
            We've actually removed the Attach Screenshot menu item as you can now drag and drop to the whole issue area, or use your common paste command. Attach File should still be present.
            When you say you're pasting it directly into items now and can see it twice, do you mean when you select paste, JIRA is pasting your clipboard contents twice to the issue? If that's what happening, that does sound like a bug to me, and I'd recommend raising a support request regarding that and we can raise the bug to get it looked into and corrected.
            Thanks,
            Warren

            Wazza added a comment - Hi herring7383 , Our Cloud (OnDemand) releases are always ahead of our Server releases. JIRA Cloud is now at 7.0.0-OD-02, which includes this functionality. You can read more on the recent releases here https://confluence.atlassian.com/display/Cloud/23+August+2015+to+29+August+2015 We've actually removed the Attach Screenshot menu item as you can now drag and drop to the whole issue area, or use your common paste command. Attach File should still be present. When you say you're pasting it directly into items now and can see it twice, do you mean when you select paste, JIRA is pasting your clipboard contents twice to the issue? If that's what happening, that does sound like a bug to me, and I'd recommend raising a support request regarding that and we can raise the bug to get it looked into and corrected. Thanks, Warren

            Hey Guys,
            Despite 7.0.0 still saying it's unreleased - my on demand site has been updated to it.
            The Attach Screenshot option under "More" has gone missing. Related? Intentional?
            I'm just pasting it directly into the items for now, but now I can see it twice on one ticket, which seems like overkill.

            I won't bother logging a ticket or anything - but figured if any of the 161 watchers on the issue thought this wasn't meant to happen - it'll end up somewhere.

            Cheers.

            Peter Herring added a comment - Hey Guys, Despite 7.0.0 still saying it's unreleased - my on demand site has been updated to it. The Attach Screenshot option under "More" has gone missing. Related? Intentional? I'm just pasting it directly into the items for now, but now I can see it twice on one ticket, which seems like overkill. I won't bother logging a ticket or anything - but figured if any of the 161 watchers on the issue thought this wasn't meant to happen - it'll end up somewhere. Cheers.

            Not at all, thanks Warren. I've now raised a ticket. For info, it seems to only be when launching the Create issue screen from an Agile board, so maybe it has something to do with Jira Agile.

            Deleted Account (Inactive) added a comment - Not at all, thanks Warren. I've now raised a ticket. For info, it seems to only be when launching the Create issue screen from an Agile board, so maybe it has something to do with Jira Agile.

            Wazza added a comment -

            Hi richard.rattlidge,
            If you're in OnDemand, you should be able to paste the image directly onto the Create issue screen or Edit screen. I just attempted it with my OnDemand instance and Chrome 44 and it worked for me. I'd ask you to raise a support request so our Support team can help you resolve this. I'd do it for you but unfortunately they'll need your SEN for the request.
            Sorry I couldn't be more help!
            Warren

            Wazza added a comment - Hi richard.rattlidge , If you're in OnDemand, you should be able to paste the image directly onto the Create issue screen or Edit screen. I just attempted it with my OnDemand instance and Chrome 44 and it worked for me. I'd ask you to raise a support request so our Support team can help you resolve this. I'd do it for you but unfortunately they'll need your SEN for the request. Sorry I couldn't be more help! Warren

            I'm now unable to do this (paste an image into Create issue screen, or indeed the Edit screen), having previously been able to, has a recent release affected this functionality?
            We're using OnDemand, and I'm on Chrome 44.

            Deleted Account (Inactive) added a comment - - edited I'm now unable to do this (paste an image into Create issue screen, or indeed the Edit screen), having previously been able to, has a recent release affected this functionality? We're using OnDemand, and I'm on Chrome 44.

            Wazza added a comment -

            Hi lucille.green,
            Don't think that mention got to gtanczyk, the paste option for create issue should now be available in all JIRA Cloud instances. It has not been deployed to JIRA Server as yet.
            Thanks,
            Warren

            Wazza added a comment - Hi lucille.green , Don't think that mention got to gtanczyk , the paste option for create issue should now be available in all JIRA Cloud instances. It has not been deployed to JIRA Server as yet. Thanks, Warren

            Good Day @Grzegorz Tańczyk
            Please advise if you have release notes with screen shots?
            I have attempted to CREATE an issue and I want to CTRL+V my screen dump and I tried in both the DESCRIPTION and ATTACHMENT area and I was unable to paste the image.
            Lucille

            Lucille Green added a comment - Good Day @Grzegorz Tańczyk Please advise if you have release notes with screen shots? I have attempted to CREATE an issue and I want to CTRL+V my screen dump and I tried in both the DESCRIPTION and ATTACHMENT area and I was unable to paste the image. Lucille

            What about the same functionality in Service Desk? Pretty, please. Hopefully that we'll not take another 11 years
            Great job for JIRA, this is huge.

            Manuel Niederkofler added a comment - What about the same functionality in Service Desk? Pretty, please. Hopefully that we'll not take another 11 years Great job for JIRA, this is huge.

            Grzegorz Tanczyk (Inactive) added a comment - We should be ready later this year, stay tuned, you can find up to date info about JIRA release dates here: https://jira.atlassian.com/projects/JRA?selectedItem=com.atlassian.jira.jira-projects-plugin%3Arelease-page https://confluence.atlassian.com/display/JIRA/Production+Releases

              gtanczyk Grzegorz Tanczyk (Inactive)
              7ee5c68a815f Jeff Turner
              Archiver:
              mandreacchio Michael Andreacchio

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